Call Center Sales Manager
Rise Broadband
full-time
Posted on:
Location Type: Office
Location: Irving • Texas • United States
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Salary
💰 $70,400 - $88,000 per year
About the role
- Provide oversight and management of daily sales operations.
- Communicate and manage expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements.
- Assure sales performance goals are achieved.
- Coach/develop and assist Supervisors in staff management.
- Provide support and assistance to Supervisors and Representatives with consultative sales techniques.
- Coach/develop staff in providing scheduling, quality, and training and information resources for Representatives.
- Collect, compile and analyze data to identify opportunities for service improvement within sales.
- Identify variances in performance and develop personal performance plans to continually raise performance levels to align with performance standards.
- Identify customer impacting issues and opportunities for improvement to appropriate areas.
- Collaborate with peers in other departments to optimize end-to-end service delivery and support new initiatives.
- Responsible for managing any sales coming into the Contact Center for all departments including Sales, Technical Support, Billing and Customer Care.
- Other duties as assigned.
- Work requires weekend and/or evening work and some travel may be required
Requirements
- Bachelors degree in Business or related field, or equivalent work experience
- 6+ years of previous sales management experience
- Strong staff development skills including training, coaching
- Organizational planning and performance management experience
- Strong communication and leadership skills
- Ability to develop and present information in order to drive decisions and action
- Ability to build and maintain collaborative partnerships with internal departments
- Excellent organizational and time management skills
- Ability to handle multiple projects under pressure with minimal supervision
- Previous knowledge and experience with contact center technology, including workforce management, quality monitoring, and ACD routing and reporting systems
- Excellent writing, verbal, and analytical communications skills
- Experience using MS Office
- Knowledge and experience in process improvement preferred
- Knowledge and experience in change management preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementdata analysisperformance managementprocess improvementchange managementconsultative sales techniquesstaff developmenttrainingcoachingorganizational planning
Soft Skills
communicationleadershiporganizational skillstime managementcollaborative partnershipsability to handle pressureanalytical skillspresentation skillsexpectation managementproblem-solving
Certifications
Bachelor's degree in Business