Rise Broadband

Customer Retention Representative

Rise Broadband

full-time

Posted on:

Location Type: Office

Location: Irving • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Retain customers by identifying reasons for request to disconnect or downgrade, resolving issues, and overcoming concerns
  • Promote, recommend, and sell the value of Rise Broadband products and services based on a logical relationship to the customer’s needs and interests
  • Demonstrate strong negotiation, selling and closing skills
  • Discuss product and feature benefits and pricing to meet the needs of the customer
  • Meet or exceed retention goals and other metrics for productivity, quality, and customer experience
  • Maintain up-to-date knowledge of the company’s current promotions, products, and technology
  • Document and track results of saving or reinstating customer accounts
  • Provide feedback to support staff and leadership on the success of the program and recommend opportunities for improvement

Requirements

  • Excellent PC proficiency and keyboarding skills
  • Previous contact center experience preferred
  • Sales and/or retention experience preferred
  • Ability to provide a high-level of accuracy with excellent attention to detail
  • Excellent interpersonal communication skills (i.e., verbal, written, listening)
  • Strong decision making and problem-solving skills
  • Experience working with escalated customer issues and problem resolution
  • Ability to handle difficult customers in a professional manner and build customer loyalty
  • Experience with Word, Excel and Windows
Benefits
  • Please feel free to review our Benefits at the following link: https://www.risebroadband.com/about/careers/benefits/

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PC proficiencykeyboard skillssales experienceretention experienceattention to detailproblem-solving skillscustomer issue resolution
Soft skills
interpersonal communicationverbal communicationwritten communicationlistening skillsdecision makingcustomer loyalty building