Field Service Technician
Ripple Fiber
full-time
Posted on:
Location Type: Hybrid
Location: Fort Myers • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Managing all last mile (Drop and in home and business networks) and the Access and in home and or business equipment
- Fault Finding to resolve complaints
- Create and maintain network documentation
- Using monitoring network performance tools to troubleshoot problem areas
- Assist with escalations (2nd Line support) to resolve end user issues
- Configuring maintaining, troubleshooting, and installing Broadband services such as Wi-Fi Routers and smart home devices
- Routing of a Fiber Optic drop cable from a termination box to a router’s location
- In-Home and business network to connect clients
- Assist customers in connecting their home devices to the Ripple Fiber network
- Install and troubleshoot internet both indoors and outdoors
- Educate customers on the features and functionality of services provided
- Verify all services are operational and demonstrate them to customers
- Perform installations in various environments including attics, basements, and crawl spaces
- Work outside in all weather conditions
- Drive a company vehicle and maintain a clean driving record
Requirements
- Must have a valid state driver’s license and safe driving record
- Ability to operate hand tools and handheld mobile devices
- Experience working in customer service, construction, electrical, technical or related field is a plus
- Clean driving record
- Work a flexible schedule, including evenings and weekends
- Identify wire and cable colors
- Qualify on pre-employment assessments
- Be available for overtime, emergency call outs and holiday work
Benefits
- competitive pay
- comprehensive health benefits
- 401(k) with company match
- supportive work environment where innovation and teamwork thrive
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network documentationnetwork performance monitoringtroubleshootingBroadband servicesWi-Fi Routerssmart home devicesFiber Optic cablinginternet installationfault findinghand tool operation
Soft skills
customer serviceproblem-solvingcommunicationflexibilityteamworkeducational skills
Certifications
valid state driver’s license