Creating clear, compelling webpage layouts that conform to web design best practices, WCAG 2.0/Section 508 requirements, and federal plain language requirements.
Providing timely, high-quality customer support, handling requests and inquiries, resolving issues, and tracking all requests/inquiries within a ticketing system (built in ServiceNow and Microsoft Lists).
Conducting UX research, developing wireframes, prototypes, and task flows, and leading usability testing to guide user‑centered design decisions.
Advise on web design best practices, including consistent and clear layouts, 508 compliance, and the use of visuals to enhance engagement and understanding.
Participate in special projects and perform other related duties as assigned.

Requirements

Bachelor’s degree.
Six or more years of experience with user-experience research and web design, additional education substitutes for experience.
Experience with the Drupal Content Management System (CMS).
Advanced experience with creating and documenting information design concepts and solutions by various means, including developing wireframes, high-fidelity prototypes, and task flow diagrams.
Advanced experience with usability testing, including preparing test plans and associated wireframes/prototypes, facilitating test sessions, analyzing data, and reporting and presenting results.
Advanced knowledge and experience of creating, managing, and supporting user experience and feedback activities, including surveys, and interviews.
Ability to recommend the best user experience possible while considering technical feasibility and business goals through professional communication that prioritizes customer satisfaction.
Intermediate experience with AI tools, including their limitations and risks, and how they can be applied to support project management tasks.
Prior experience supporting NSF or other federal health agency UX/UI Web Design projects.
Experience integrating 508 compliance and web content accessibility guidelines (WCAG) into web design projects and products.
Ability to report to NSF headquarters location on a daily basis if requested.

Benefits

At Ripple Effect, we reward our employees for their contributions to our mission.
Our comprehensive total rewards package includes competitive pay, exceptional benefits, and a range of programs that support your work/life balance and personalized preferences.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

web designuser-experience researchwireframesprototypestask flowsusability testinginformation designAI tools508 complianceWCAG 2.0

Soft Skills

customer supportprofessional communicationproblem-solvinganalytical skillscollaboration

Certifications

Bachelor's degree