Account Manager

• Lead and participate in client meetings, including agenda and slide development, meeting facilitation, note taking, and assigning action items. Develop and maintain excellent relationships with clients and vendors, focusing on delivering high-quality service.
• Spearhead communications projects by identifying opportunities, developing plans, obtaining appropriate approval, initiating action, and closing out projects. Contributes to business development by evaluating company capabilities, drafting proposals, communicating Ripple Effect's brand, and identifying opportunities.
• Lead audience engagement initiatives and activities to strategically broaden client networks and amplify messaging reach.
• Provide supervision and mentoring on task management, and communications, engagement, and outreach techniques and tools.
• Build monthly and quarterly content plans, including email marketing campaigns, newsletters, and other collateral. Determine the need for materials to support agency programs including talking points, presentation and engagement plans, feature stories, speeches, etc.
• Oversee the preparation and distribution of conference materials in digital and hard copy format, such as program books, agenda, briefing materials, PowerPoints, travel, and hotel information, etc.
• Oversee and contribute to the management of all components of the event lifecycle (pre-, day-of, and post-event) to include managing event budgets, creating and monitoring registration sites, uploading website content, drafting event-related emails, plans, and social media, developing RFPs, sourcing, negotiating, and selecting vendors, securing room blooks, making travel arrangements, responding to attendee and client questions, providing day of support, reviewing and analyzing survey responses, drafting and reviewing meeting summaries, and reconciling invoices.
• Perform data analysis on communication strategies and campaign success, identifying KPIs and metrics, and tracking over time. Perform other duties related to the core functions of the role.
• Delivers proactive and effective communications even in complex or high-risk situations and mentors others on communications best practices by conducting reviews to implement lessons learned, sharing knowledge, fostering team collaboration, and encouraging professional growth.
• Develops and monitors budgets, manages costs, reallocates hours, and ensures efficient resource use and accurate invoicing, by enforcing quality standards, identifying quality issues and solutions, and reviewing key deliverables to organize information, and ensure accuracy.

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