Player Experience – Community Manager

Riot Games

Player Experience & Community Manager at Ghost Story Games fostering community engagement in video games industry. Managing social media strategies, player communications, and customer service solutions.

Posted 6/8/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $87,100 - $128,920 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute strategy for owned social media and community channels
Develop player engagement strategies to foster a long-lasting community
Craft social media content, draft copy, and drive asset ideation and production
Monitor and respond to player inquiries
Identify, build and maintain in-house relationships with content creators
Provide hands-on support and/or manage external resources for creators engaging with our game
Build a customer service solution including onboarding and managing a BPO and customer service tool
Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans
Maintain an internal and external knowledge hub
Draft and distribute newsletter and bespoke marketing emails
Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement for all areas of ownership
Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical set ups, and other operational needs as they arise
Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting
Other duties as assigned

Requirements

What you’ll need

5+ years experience in the video game community management role
Has shipped at least 2 games on PC and console in a community manager role
Strong written and verbal communication
Deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles
Basic knowledge of Adobe Photoshop
Must be eligible to work in the U.S.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Paid time off
Professional development opportunities
Bonus potential
Equity awards

ATS Keywords

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Hard Skills & Tools

community managementcontent creationcopywritingcustomer service managementKPI reportingplaytestinggame developmentAdobe Photoshop

Soft Skills

written communicationverbal communicationrelationship buildingstrategic thinkingproblem solving