Customer Success Manager
RingCentral
CloudFirewallsTCP/IPVoIP
Enterprise Account Executive – Contact Center
RingCentral
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudVoIP
About the role
- Prospect for net-new logo accounts and grow existing RingCentral account base within assigned territory
- Meet with existing customers to up-sell and follow up on past engagements
- Evangelize and educate internal sales teams and communicate RingCentral value proposition to senior-level customer contacts
- Position cloud and contact center solutions (RingCentral Office, RingCX, RingCentral Contact Center, Workforce Optimization) to fit customer needs
- Coordinate with sales teams to develop Territory, Account, and Opportunity Strategy Plans
- Act as a customer advocate internally and advocate for RingCentral to customers
- Utilize RingCentral sales process for opportunity identification, positioning and lifecycle management
- Drive new revenue through customer acquisition and consistently exceed quarterly and annual sales targets
- Partner with regional VARs to identify and deliver new customers
- Own funnel, pipeline, forecasting and GTM strategy for assigned patches
- Manage complex sales cycles and negotiate agreements based on value-based selling
Requirements
- Prospecting for NET new logo accounts and growing existing RingCentral account base within assigned territory
- Meeting with existing customers to up-sell existing engagements and follow up on past engagements
- Evangelize and educate with the RingCentral sales team
- Communication of RingCentral value proposition to senior-level customer contacts
- Ability to proactively position the value of cloud solutions
- Coordination with RingCentral sales teams to develop Territory Strategy Plans, Account Strategy Plans and Opportunity Strategy Plans
- Work with RingCentral resources to develop & position appropriate solutions (RingCentral Office / Call Center with Live Reports, RingCX with RingSense, RingCentral Contact Center, RingCentral Workforce Optimization)
- Act as a customer advocate within the RingCentral organization and advocate for RingCentral to customers
- Utilize RingCentral sales process for identification, positioning and lifecycle management of opportunities
- Driving new revenue through customer acquisition in designated territory and named accounts
- Consistently strike/exceed quarterly & annual sales targets
- Partner with regional VARs to identify, engage and deliver new customers
- Own strategy around funnel, pipeline, forecasting and GTM for respective patches
- Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling
- Preferably 5-7 years of solid B2B sales experience
- Proven record of sales to large corporate accounts with longer sales cycles
- Experience in value based selling and ROI creation
- History of success in creating compelling events by building vision for prospects
- 5 years of technology solution-based selling (SaaS, Unified Communications, Cloud applications, VoIP, telephony)
- Extensive Call Center/Contact Center Experience
- Demonstrated sales record of obtaining/exceeding quota
- Skilled in conducting presentations, online web demos, and adopting a measured sales process
- Success prospecting, engaging, acquiring net new logos
- Strong interpersonal and organizational skills
- Entrepreneurial flare, ability to learn and adapt quickly
- Vibrant and energetic attitude, willingness to perform and get things done
- Bachelor’s Degree or equivalent military and/or work experience
