Director, Contact Center Sales
RingCentral
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Drive new revenue through customer acquisition within assigned mid-market and enterprise accounts, consistently meeting or exceeding quarterly and annual sales targets
- Sell cloud-based Contact Center solutions into complex, multi-stakeholder buying environments
- Own the end-to-end sales cycle, from prospecting and discovery through close
- Partner cross-functionally with Sales Engineering, Marketing, Business Development, and Customer Success to deliver value-based solutions
- Collaborate with Service Providers to identify, engage, and close new opportunities
- Develop and execute territory and account strategies, owning pipeline generation, forecasting, and GTM execution
- Navigate and negotiate complex deal structures using a consultative, value-based selling approach
Requirements
- 8+ years of solution-based technology sales experience (SaaS, Contact Center, UCaaS, CCaaS, Cloud, AI, CX platforms)
- Proven track record of quota attainment and overachievement
- Experience selling into mid-market and enterprise customers with long, complex sales cycles
- Strong presentation skills, including executive-level conversations and online demos
- Success prospecting and closing net-new logos
- Strong interpersonal and communication skills with the ability to influence across organization
- Entrepreneurial mindset with the ability to learn, adapt, and execute quickly
- Bachelor’s degree preferred; continued education and training a plus
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solution-based technology salesSaaSContact CenterUCaaSCCaaSCloudAICX platformspipeline generationforecasting
Soft skills
presentation skillsinterpersonal skillscommunication skillsinfluenceentrepreneurial mindsetadaptabilityexecutionconsultative sellingcollaborationnegotiation
Certifications
Bachelor’s degreecontinued educationtraining