RingCentral

VoIP Network Engineer – Full Time, Multiple Openings

RingCentral

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AnsibleAWSAzureCloudDockerGoGoogle Cloud PlatformKubernetesOraclePuppetPythonSQLSwitchingTerraformVoIP

About the role

  • Responsible for designing and building RingCentral’s core voice service and integration with RingCentral’s platforms to extend the capabilities of our service to accommodate scale, availability, compliance, and to improve performance and efficiency of our voice and integration services.
  • Develop and maintain the architectural framework for telecommunication systems ensuring availability, scalability, reliability and security
  • Design and create VoIP services to integrate with Ringcentral Platform
  • Create new designs, architectures, standards, and methods for large-scale distributed telecom infrastructure
  • Configure and troubleshoot SBCs and Various call routing platforms
  • Be an expert integrator into our platforms, helping platform teams to shape our architecture
  • Contribute to our deployment and automation tools to efficiently detect, address, and prevent problems
  • Implement, support and improve Telecom Fraud Detection services and methodology
  • Debug problems at scale for our mission critical services, and help our platforms and operations teams to implement lasting fixes
  • Perform interoperability testing with VoIP vendors
  • Build automation using industry tools to deploy and scale services
  • Improve performance of the services while managing related cost (COGS) and maintain compliance guardrails
  • Provide multi-layered technical expertise for next generation initiatives
  • Engage in training and mentoring to help develop other engineer
  • Lead and manage engineers on per project basis
  • Be a part of our on-call rotation, which is a responsibility you'll share with your engineering teams around the world

Requirements

  • U.S. Master’s degree in Computer Science, Networking/System Administration or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor’s degree or equivalent in Computer Science, Networking/System Administration or a related field plus five (5) years of related experience, is required.
  • Experience with SIP messaging; SIP trunking; VoIP infrastructure; at least two of the following SBC vendors: Ribbon, Acme, Sansay or Freeswitch; Infrastructure as a Code (IaC) for managing cloud-based telecom infrastructure; deploying CI/CD pipelines using one of the following: Terraform, Ansible, or Puppet; managing code repositories for version control & collaborating changes; at least one of the following cloud providers: Azure, AWS or GCP; Kubernetes; Docker; one of the following languages: Python, Bash or Go; SQL; Telecom compliance; E911; implementing toll fraud migration tools; at least one of the following mirroring and monitoring tools: Homer, VoIP Monitor, or Oracle OCOM; network routing, switching and Firewall; BGP, MPLS and IPSec; Scaled Agile Framework (SAFe); and Scrum is required.
Benefits
  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Wellness programs including 1:1 coaching and meditation guidance
  • Paid parental and pregnancy leave and new parent gift boxes
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Parental support for children with developmental and learning disabilities
  • Pet insurance
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee perks and discounts program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
VoIP servicesSIP messagingSIP trunkingInfrastructure as Code (IaC)CI/CD pipelinesPythonBashGoSQLnetwork routing
Soft skills
mentoringleadershipproblem-solvingcommunicationcollaboration