RingCentral

Contact Center Account Executive, MidMarket

RingCentral

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $180,950 - $211,000 per year

Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Drive Revenue Growth: Work with the Account Executive to grow a defined territory through new logo acquisition for contact center and cross sell within the existing RingCentral customer base.
  • Upsell & Expand: Re-engage past opportunities and grow existing accounts by identifying additional Contact Center use cases.
  • Drive AI strategy and understand business use cases.
  • Be the Trusted CX AE Advisor: Communicate and demonstrate the value of RingCentral’s Contact Center portfolio—including Workforce Optimization, AI, and omnichannel capabilities—to senior-level stakeholders and IT decision-makers.
  • Educate and Evangelize: Partner closely with internal RingCentral Sales teams to increase Contact Center mindshare, provide enablement, and support GTM strategies.
  • Develop Winning Strategies: Build and execute Territory, Account, and Opportunity Plans in collaboration with cross-functional teams including SEs, Channel Managers, Professional Services, and Marketing.
  • Craft Tailored Solutions: Align RingCentral’s solutions—including Contact Center, RingCX, and Unified Communications offerings—to specific customer challenges and requirements.
  • Customer Advocate: Champion customer needs internally to drive satisfaction and long-term partnership.
  • Manage Full Sales Cycle: Utilize the RingCentral sales process to drive pipeline creation, progression, and deal closure.
  • Forecast with Precision: Own your GTM plan, manage pipeline and funnel health, and consistently meet or exceed quota.
  • Leverage the Channel: Partner with VARs and strategic alliances to expand reach and accelerate deal velocity for existing customers.

Requirements

  • Proven success in cloud Contact Center, ideally in the Mid-Market segment.
  • Strong ability to develop relationships with technical and business stakeholders.
  • Experience selling to Line-of-Business and IT leaders, including C-level.
  • Deep understanding of CCaaS, UCaaS, and cloud communications solutions.
  • Ability to work cross-functionally in a matrixed environment.
  • Highly organized, self-driven, and results-oriented mindset.
Benefits
  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Paid parental and pregnancy leave and new parent gift boxes
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee perks and discounts program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cloud Contact CenterCCaaSUCaaSsales processpipeline creationdeal closureterritory planningaccount planningopportunity planningomnichannel capabilities
Soft skills
relationship developmentcommunicationcustomer advocacyorganizational skillsself-drivenresults-orientedcross-functional collaborationstrategic thinkingproblem-solvingstakeholder engagement