Senior Support Engineer, SAP Basis

Rimini Street

Senior SAP Basis engineer supporting mission-critical enterprise applications for Rimini Street, a global third-party software support provider. Troubleshooting SAP environments and delivering fixes for clients.

Posted 8/20/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in SAP applications, particularly SAP Basis and S/4 HANA, with a strong focus on troubleshooting, client support, and system administration. Proven ability to manage complex issues and deliver high-quality customer experiences in a remote environment.

Highest-signal resume keywords

10+ Years SAP ExperienceSAP Basis ExpertiseS/4 HANA ImplementationClient-Facing Support SkillsFluent English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAP HANA In-Memory PlatformLinux System AdministrationDatabase Performance TuningSLT InstallationSAP Architecture KnowledgeComplex Problem SolvingApplication Break Fix DevelopmentData Issue AnalysisSAP SWPM Tool ExperienceDatabase Management

Soft Skills

Methodical TroubleshootingCollaboration in Virtual TeamsCustomer Experience Focus

Tools & Technologies

Proprietary Support ToolsRemote Client Connectivity

Certifications & Qualifications

SAP Certification(s)Bachelor's Degree in Computer Science

Industry Keywords

Mission-Critical SAP ApplicationsGlobal Customer SupportBusiness Process Support24x7x365 Support OrganizationImplementation Best Practices

Tech Stack

Tools & technologies

LinuxOracleSQL

About the role

Key responsibilities & impact

Provide exceptional remote-based support for mission-critical SAP applications as part of the global customer support team
Research, troubleshoot, and support multiple SAP modules for global clients
Diagnose serious issues and develop, test, package, and deliver fixes in complex, integrated, highly configured environments
Solve complex customer issues using methodical troubleshooting and expert SAP application knowledge
Work closely with customers daily to understand needs, support business change, and deliver high-quality customer experiences
Provide remote-based functional support and training for specialist SAP modules
Support client customizations and share implementation and best-practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze, and correct data issues
Manage assigned key accounts as a technical/functional advisor
Provide hands-on assistance using proprietary tools in test environments or via remote client connectivity
Contribute proactively to a 24x7x365 support organization
Collaborate with team members in a virtual team environment
Contribute to knowledge-sharing methodologies, diagnostic tools, and creative processes to improve client experience
Report directly to the Regional Manager, SAP

Requirements

What you’ll need

10+ years relevant all-round SAP experience, particularly with SAP Basis
Working knowledge as a system administrator with at least two of: Linux, Solaris, AIX, HP-UX, or Windows
Working knowledge of databases such as Oracle, MS-SQL, DB2, Sybase, or SAP HANA
Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration
Good experience with SLT installation and technical configuration
Experience with database sizing and database performance
Skills in client-facing support
Track record of successful roles in SAP implementation or upgrade projects
Deep working knowledge of supporting business processes
Expertise with S/4 HANA, including full life-cycle implementation experience, configuration, and administration
Knowledge of maintenance/patching mechanics and SAP architecture
Demonstrable history solving complex problems across multiple modules
Fluent English speaking, reading, and writing
Ability to work flexible hours, including evenings, weekends, holidays, and outside standard business hours
Ability to work remotely from a home-based office in a virtual environment
Bachelor's degree in Computer Science or related field, or equivalent experience
SAP certification(s) preferred
Experience with SAP SWPM tool nice to have

Benefits

Comp & perks

Compensation, bonuses, and benefits to match the skills of top-performing team members
Remote-based work from a home-based office
Flexible hours, including remote support environment
Rimini Street Foundation community and charitable initiatives