Senior Delivery Manager, IT PMO

Rimini Street

Sr. Delivery Manager leading execution across IT initiatives at Rimini Street, managing Project Managers and client-facing integration programs.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $117,000 - $147,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead, coach, manage, and develop a team of ~6 Project Managers
Establish and enforce delivery standards, cadence, and governance across initiatives
Own overall delivery health, including status reporting, risk management, and escalation handling
Drive consistency in project execution, communication, and outcomes
Own end-to-end delivery of the client-facing ITSM Integration program (RSI Connect)
Manage dependencies, risks, and sequencing to ensure minimal business disruption and strong client experience
Partner with business stakeholders and leadership to align priorities, scope, expectations, and delivery outcomes
Define and track key delivery metrics (e.g., predictability, on-time delivery, risk trends)
Identify delivery issues and implement improvements to increase consistency and reliability.

Requirements

What you’ll need

8–12+ years of experience in IT program/project management, with increasing leadership responsibility
Proven experience managing teams of Project Managers in a PMO or delivery organization
Strong experience delivering programs leveraging ServiceNow (required)
Experience leading large-scale, cross-platform IT programs, including CRM, ITSM, and integrations
Strong understanding of Agile, Waterfall, and hybrid delivery models, with the ability to apply the right methodology based on program type and complexity
Experience with client-facing integration programs or platforms
Experience operating in fast-paced, high-growth, or complex enterprise environments
Experience with PPM tools, delivery metrics, and capacity planning concepts
Excellent communication and stakeholder management skills.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT program managementproject managementdelivery metricsrisk managementAgile methodologyWaterfall methodologyhybrid delivery modelscapacity planningServiceNowclient-facing integration

Soft Skills

leadershipcoachingcommunicationstakeholder managementteam managementproblem-solvingorganizational skillsdelivery consistencyreportingescalation handling