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Rimini Street

Senior Support Engineer, VMware

Rimini Street

Sr. Support Engineer providing remote VMware support for clients in the United States.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $128,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies
VMware

About the role

Key responsibilities & impact
  • Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues
  • Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
  • Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
  • Replicate reported issues as needed for troubleshooting
  • Provide new or modified configuration to resolve incidents
  • Advise end users on application functionality and capabilities
  • Recommend changes to client training based on incident volumes and trends
  • Create scripts to identify, analyze and correct data issues
  • Thoroughly document remediation, test results, and approvals
  • Be a pro-active contributor to a support organization which is running 24x7x365
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience
  • Participate in a 24x7x365 On Call rotation with other team members.

Requirements

What you’ll need
  • 10+ years of VMware experience across the VMware technology footprint
  • Technical and functional expertise with solid understanding of vSphere, vCenter, vSAN, NSX, SRM and Aria Suite components.
  • Expert knowledge of NSX is a huge plus.
  • Expert knowledge of Tanzu is a huge plus.
  • Knowledge of products like Dell VxRail, VCF, Aria Automation, Horizon View and VMware TKG is also beneficial.
  • Expertise with VMware including full life-cycle implementation experience, configuration, and administration of VMware
  • Knowledge of VMWare maintenance/patching mechanics and VMware architecture
  • Demonstrable history solving complex problems across multiple components
  • Work closely with client VMware SMEs and Management

Benefits

Comp & perks
  • Medical, Dental, and Vision insurance
  • Disability insurance
  • Paid Parental Leave
  • 401(k) program
  • Generous Paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
VMwarevSpherevCentervSANNSXSRMAria SuiteTanzuDell VxRailAria Automation
Soft Skills
troubleshootingcustomer experiencecollaborationcommunicationproblem-solvingdocumentationproactive contributionknowledge-sharingclient supportteamwork