Associate Customer Success Manager

Rimini Street

Associate Customer Success Manager providing administrative support during the customer lifecycle at Rimini Street, a provider of enterprise software support.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $71,000 - $89,000 per yearWebsite

About the role

Key responsibilities & impact

Maintain and update Health Scorecards to support executive engagement, EBRs, and other critical customer engagements.
Maintain account risk and objectives tracking to enable improved SEM management and visibility.
Coordinate and document internal discussions related to executive sponsor programs and account strategy.
Support account plan creation and updates to maintain current strategy, objectives, and execution plans.
Open and manage internal requests as needed to support account activities and ensure timely resolution.
Coordinate internal meetings with cross-functional stakeholders to align priorities and next steps.
Support Client Onboarding/Client Engagement meeting coordination and follow-up documentation.
Assist in preparation for Executive Business Reviews (EBRs) including planning and materials preparation.
Help maintain a rolling schedule of renewals for 9 months out for customer planning and budgeting.
Attend Renewal forecast sessions on weekly basis.
Help coordinate contracts, SOW creation for Cross-Sell Activities as needed.

Requirements

What you’ll need

3–6+ years in Customer Success Operations, CS Admin, or RevOps
Experience supporting named, high-touch enterprise account models
Familiarity with renewal and expansion support processes
Strong CRM, reporting, and cross-functional coordination skills
Proficient with Excel and PowerPoint
Excellent Communication Skills
Project Management skills a plus
Must be able to multitask working with many opportunities

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success OperationsCS AdminRevOpsCRMreportingExcelPowerPointproject managementrenewal support processesexpansion support processes

Soft Skills

communicationmultitaskingcross-functional coordination