Senior Manager, Global Client Onboarding

Rimini Street

Manager overseeing teams of Onboarding Project Managers at Rimini Street. Responsible for client onboarding and project management in the enterprise software support sector.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Manage team of high-performing Onboarding Project Managers
Manage resources in the role Manager, Global Client Onboarding
Assign projects, tasks, and clients to all Direct Reports
Drive high productivity in the Onboarding Account Management team through regular team meetings, plus 1:1 meeting with direct reports
Deliver regular reporting to the GCO Senior Management team on team metrics and SLA compliance
Provide Onboarding and Client Management guidance to the OPMs and colleagues outside of the GCO organization
Develop annual individual and team objectives
Deliver quarterly performance evaluations to OPMs
Support OPMs in Client Escalations and Drive Executive Communication
Lead completion of critical projects as needed for GCO organization
Manage Onboarding for Major Accounts as needed
Provide pre-sales client onboarding assistance for the sales organization
Ensure onboarding tasks are performed in accordance with documented ISO procedures
Ensure client information gathered during the Onboarding process is maintained in the Salesforce CRM system
Provide detailed and timely status reporting to all management as requested
Assure excellent client satisfaction with entire onboarding process
Identify and propose onboarding innovations and improvement opportunities

Requirements

What you’ll need

7+ years managing high-performing account management and/or technical teams
10+ years consulting or project management experience working with enterprise ERP software applications
5+ years previous experience in program management, project management, administration, or related field
5+ years Oracle or SAP enterprise ERP software application implementation and/or upgrade project management experience
Project Management certification desired

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementaccount managementprogram managementERP softwareOracleSAPISO proceduresSalesforce CRMclient onboardingperformance evaluations

Soft Skills

team managementcommunicationleadershipclient satisfactionresource managementproblem-solvinginnovationproductivitycollaborationreporting

Certifications

Project Management certification