Desktop Analyst

Rimini Street

Desktop Analyst overseeing IT procurement and support at Rimini Street in Malaysia. Collaborating with IT leadership and managing IT functions for the local office.

Posted 4/28/2026full-timeRemote • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

FirewallsLinuxVoIP

About the role

Key responsibilities & impact

Oversee all IT procurement for the location including identifying vendors, evaluating solutions, and ensuring seamless delivery of IT assets
Collaborate closely with local management and coordinate with IT leadership, reporting directly to the Senior Manager of IT Desktop Support based in India.
Manage a broad spectrum of IT functions, from partnering with the network team on troubleshooting network and wireless issues to working alongside the systems team for server-related concerns
Maintain IT Assets for Malaysia Rimini office locations
Successful onboarding and offboarding of employees on start date
IT procurement for international offices, especially for workstations and accessories
Support local IT procurement and vendor coordination for the Malaysia region
Tickets follow up and ensure timely resolution within defined SLA
Provide Desktop level support in 24x7 support model on rotational bases
Create and maintain Active Directory user accounts, access, and groups.
Setting up workstation areas, such as computers, laptops, monitors, printers, Analog phones and VoIP equipment.
Troubleshooting all workstation related software including but not limited to: operating system, web browsers (IE, FF, Chrome), Microsoft Office (o365) Pulse Secure VPN client, Druva VM setup and troubleshooting – Amazon Workspaces
Network troubleshooting (WiFi, Ethernet, NIC, Switch, etc.).
Provide telecom support for various devices (iPhones, Mitel and Analog phones).
Complying with all internal processes and procedures (ISO 27001, QMS 9000, and various related documentation).

Requirements

What you’ll need

3-5 Years of Experience in the Desktop Analyst
Understanding of corporate culture
Understanding of Working with a global team
ITIL4 Certification
Fluent in both English and Malaysian local languages
Knowledge of Windows 11 and Windows 10 operating systems
Knowledge on MAC
Basic knowledge of Windows and Linux networks, firewalls, and Remote Access
Knowledge of Office365 and MS Outlook
Knowledge in VMs(Amazon Workspaces, vSphere)

Benefits

Comp & perks

Compensation, bonuses, and benefits to match the skills of our top-performing team members

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Desktop supportActive DirectoryWindows 11Windows 10MACOffice365MS OutlookAmazon WorkspacesVMsnetwork troubleshooting

Soft Skills

collaborationcommunicationvendor coordinationproblem-solvingonboardingoffboardingunderstanding of corporate cultureworking with a global team

Certifications

ITIL4