Customer Engagement Programs Director

Rimini Street

Customer Engagement Programs Director designing and managing programs that drive customer retention and executive engagement. Focused on enabling account managers and ensuring customer outcomes at Rimini Street.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesLead💰 $143,000 - $178,000 per yearWebsite

About the role

Key responsibilities & impact

New tools/platform roll out (ex Certinia)
Highspot site management
$M + Renewal Tiger Team and Proposals
Design and manage global Customer Success programs, including renewal success, executive engagement, and value realization.
Enable the CSMs through playbooks, templates, and frameworks to ensure success in cross sell, renewal initiatives and building and management of executive relationships defining program objectives, success metrics, workflows, and governance.
Serve as data steward for CRM Contact and Account Management contacts, working with Field to ensure accuracy and completeness across the most important personas.
Support the global NPS Survey program on behalf of the Office of the Chief Client Officer.
Provide oversight for reporting of KPIs and metrics for Customer Success Operations.
Align with the Renewals team to engage the Chief Client Officer where necessary, providing solutions and messaging to proactively preserve the Rimini Street relationship.
Support the Office of the Chief Client Officer in situations of client concerns and escalations with ability to develop internal and external management-level communications.

Requirements

What you’ll need

8+ years of experience in Customer Success Programs, CS Operations, or related roles
Exceptional project management skills and disposition to provide solutions to new issues.
Strong CRM experience with the Salesforce platform.
Experience with Customer Success Platforms such as Certinia or Gainsight is a plus.
Proven ability to design and manage cross-functional programs.
Strong executive presence, communication, organization, and stakeholder management skills.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Success ProgramsCS Operationsproject managementCRMSalesforceCustomer Success PlatformsCertiniaGainsightprogram designmetrics reporting

Soft Skills

problem-solvingcommunicationorganizationstakeholder managementexecutive presence