Professional Services Process & Quality Manager

Rimini Street

. Own, define, and govern Professional Services standards, frameworks, and best practices to ensure consistent, high-quality project execution across the organization.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $111,000 per yearWebsite

About the role

Key responsibilities & impact

Own, define, and govern Professional Services standards, frameworks, and best practices to ensure consistent, high-quality project execution across the organization.
Develop, maintain, and publish end-to-end process documentation, standard operating procedures (SOPs), templates, and guidance supporting Professional Services delivery and operational workflows.
Lead project and delivery quality reviews, audits, and health checks to assess adherence to defined standards, identify gaps, and recommend corrective actions.
Establish and manage quality governance mechanisms, including review cadences, approval checkpoints, and escalation paths, to ensure compliance with Professional Services policies and controls.
Partner with delivery teams, PMO leadership, and cross-functional stakeholders to support change management initiatives, including process updates, rollouts, and adoption planning.
Support change control processes by evaluating proposed changes for impact to quality, delivery standards, operational consistency, and governance requirements.
Define, track, and report on key quality, process, and compliance metrics, providing clear visibility into adherence, trends, risks, and improvement opportunities.
Analyze process performance and quality data to identify root causes, patterns, and systemic issues impacting delivery effectiveness.
Drive continuous improvement initiatives by recommending and implementing enhancements to processes, standards, and governance models.
Act as a trusted advisor to Professional Services leadership, providing guidance on quality, process maturity, governance risks, and operational readiness.
Promote a culture of quality, accountability, and continuous improvement across Professional Services teams through coaching, communication, and collaboration.

Requirements

What you’ll need

Minimum of 5+ years of progressive experience in Professional Services operations, process management, quality management, governance, or related operational leadership roles.
Demonstrated experience defining, governing, and scaling delivery standards, processes, and operating models within a Professional Services, consulting, or managed services environment.
Proven ability to own and maintain process documentation, standard operating procedures (SOPs), templates, and guidance across complex, cross-functional teams.
Experience leading quality reviews, audits, delivery health checks, or compliance assessments, with the ability to identify gaps, assess risk, and recommend corrective actions.
Strong background in process improvement and operational excellence, including root cause analysis, trend analysis, and continuous improvement initiatives.
Experience supporting or governing change management and change control processes, including evaluating impacts to quality, delivery standards, and operational consistency.
Ability to define, track, and interpret quality and process metrics, translating data into clear insights, trends, and recommendations for leadership.
Strong stakeholder management skills, with the ability to influence without direct authority and partner effectively with delivery teams, PMO leadership, and cross-functional stakeholders.
Working knowledge of Portfolio Management (PPM) or Strategic Portfolio Management (SPM) tools, delivery governance frameworks, and operational reporting platforms.
Excellent written and verbal communication skills, with the ability to clearly document standards, present findings, and communicate expectations to technical and non-technical audiences.
Strong analytical and critical-thinking skills, with the ability to identify systemic issues and drive sustainable, organization-wide improvements.
Demonstrated leadership behaviors, including accountability, collaboration, adaptability, and a continuous improvement mindset.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process managementquality managementgovernanceroot cause analysistrend analysiscontinuous improvementchange managementchange controlquality metricsoperational excellence

Soft Skills

stakeholder managementinfluence without authoritycommunicationanalytical skillscritical thinkingleadershipcollaborationadaptabilityaccountabilitycoaching