Responsible for successful, on-time completion of client onboarding projects
Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables.
Develops and drives onboarding project risk mitigation and leads to all escalations related to these projects
Provide pre-sales client onboarding assistance for the sales organization
Ensures onboarding tasks are performed in accordance with the defined ISO processes
Maintain up-to-date project information in Smartsheet, Salesforce.com and other Internal systems
Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process
Provide detailed and timely status reporting to internal management teams.
Assure excellent client satisfaction with entire onboarding process
Secure client reference ability at conclusion of the onboarding.
Identify and propose onboarding innovations and improvement opportunities

Requirements

3 - 5+ years consulting or project management experience working with SAP or Oracle enterprise applications or Oracle Database
2+ years ERP application implementation and/or upgrade project management experience
2+ years of client communication and relationship management experience
Bachelor and/or master’s degree in business, Finance, Computer Science or related field, or equivalent experience
Project Management certification or equivalent - desired
SAP or Oracle Implementation and/or technical certifications - desired
Strong Verbal and written Korean language skills

Benefits

Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementclient onboardingERP application implementationOracle DatabaseSAPrisk mitigationstatus reportingISO processesrelationship management

Soft Skills

client communicationleadershipproblem-solvinginnovationclient satisfaction

Certifications

Project Management certificationSAP Implementation certificationOracle Implementation certification