Support Engineer

• Provide exceptional remote-based support for mission-critical VMware components.
• Evaluate complex customer issues using methodical troubleshooting.
• Provide hands-on assistance to end users via remote client connectivity.
• Work closely with end users to understand their needs.
• Replicate reported issues for troubleshooting.
• Create scripts to identify, analyze, and correct data issues.
• Thoroughly document remediation, test results, and approvals.
• Collaborate with team members in a virtual team environment.
• Participate in a 24x7x365 On Call rotation.

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