Rillet

Account Manager

Rillet

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Lead commercial conversations including renewals/expansions, contract structure, and value alignment.
  • Build and operationalize Rillet’s renewal and upsell playbook from the ground up, including forecasting frameworks, account plans, customer review cadences, and internal processes.
  • Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the account success management team.
  • Partner with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success.
  • Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap.
  • Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership.
  • Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership.
  • Reduce churn risk through proactive communication, expectation-setting, and strategic engagement.

Requirements

  • 3–5 years of experience in SaaS account management, ideally as an early hire at a growth-stage startup
  • Demonstrated ability to own renewal cycles and run commercial negotiations
  • Experience building or improving processes for renewals, forecasting, or expansion
  • Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams
  • Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes
  • Excellent communication and relationship-building skills, especially with senior finance leaders
  • Ability to partner cross-functionally and drive alignment in a fast-moving environment
  • Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.
Benefits
  • Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
  • Room to Grow: We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
  • Flexibility That Works: Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
  • Build Real Connections: Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS account managementrenewal cyclescommercial negotiationsprocess improvementforecastingexpansion strategiesaccount planningcustomer review processesCRM management
Soft skills
communication skillsrelationship-buildingcross-functional collaborationcommercial acumenattention to detailownership mindsetproactive communicationstrategic engagement