Cybersecurity Architect
Guidehouse
AnsibleAWSAzureCloudCyber SecurityDockerFirewallsGoogle Cloud PlatformJenkinsKubernetesTerraform
Managed Security Specialist
Rightworks
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, California, Hawaii • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer and troubleshoot inbound customer phone calls/emails.
- Onboarding new subscribers.
- Administration, support, and configuration of Microsoft 365 for new and existing customers.
- Author technical and procedural articles in the KB.
- Accurate documentation of interactions utilizing Salesforce.
- Monitoring open cases, along with following up with the appropriate team and/or customer to resolve them.
- Participate in any additional departmental projects or tasks assigned to you.
- Strive for first-call resolution, while providing any additional information to the customer to prevent callbacks.
- Meet or exceed management expectations for productivity and professionalism as measured by customer surveys and work reviews.
- Stay Current with IT technologies that pertain to the products and services offered by Rightworks.
Requirements
- Ability to communicate clearly, confidently, friendly, and professionally with our customers.
- 2+ years of experience in customer service.
- 3+ years of experience in technical support roles.
- Strong understanding of endpoint security.
- Strong documentation skills.
- MS-900 Certification (Preferred)
- CompTIA Security+ certification (Preferred)
Benefits
- company paid short and long-term disability insurance
- life insurance
- generous 401K match
- highly affordable medical, dental, vision coverage
- generous PTO bank
- numerous paid holidays
- paid volunteer time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportendpoint securitydocumentation skillscustomer service
Soft skills
communicationprofessionalismproblem-solvingcustomer interaction
Certifications
MS-900CompTIA Security+
