Product Support Specialist

Rightway

Product Support Specialist configuring healthcare integrations, file transformations, and client workflows for Rightway’s patient-care platform. Resolving operational issues and improving technical support processes.

Posted 8/20/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring Single Sign-On integrations, managing client engagement programs, and maintaining detailed implementation documentation. Proficient in problem-solving and coordinating with cross-functional teams to resolve technical issues in healthcare or technology environments.

Highest-signal resume keywords

Single Sign-On IntegrationClient Engagement ProgramsFile Transformation ValidationTechnical Support ExperienceProcess Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

File Ingestion MonitoringEligibility ValidationConfiguration ManagementSOP DevelopmentData Analysis

Soft Skills

Detail-OrientedOrganizational SkillsClear CommunicationAdaptabilityProblem-Solving

Tools & Technologies

H1ClearCostRightwayIterable

Industry Keywords

Healthcare OperationsClient OnboardingTechnical SupportRegistration Support

About the role

Key responsibilities & impact

Configure inbound and outbound Single Sign-On integrations for client employer portals and validate them against test cases
Execute and validate eligibility, accumulator, claims, and related file transformations in the Client Implementation Hub
Set up and configure custom provider networks in H1, ClearCost, and Rightway internal systems
Configure client engagement and wellness programs in third-party platforms including Iterable
Maintain implementation records, configuration logs, and handoff documentation
Investigate and resolve registration and eligibility issues, escalating to Data Engineering or Engineering when needed
Monitor file ingestion pipelines and audit processing results for completeness and accuracy
Manage provider search and drug search accuracy issues through resolution
Build and maintain SOPs, knowledge bases, escalation guides, and QA checklists
Identify recurring issues and drive upstream fixes with Team Lead and Product
Coordinate with Data Engineering, Client Success, Implementation, and Product Management
Surface product issues with reproduction steps and provide feedback on tooling gaps

Requirements

What you’ll need

Highly organized and process-driven; able to build checklists, document work, and identify recurring problem patterns
Structured problem-solver able to work through unfamiliar technical issues methodically
Detail-oriented and accurate
Clear written communication skills for documenting complex issues, handoffs, and escalation paths
Adaptable and self-directed in a startup environment
Preference for candidates with direct experience in Rightway health guide, pharmacy guide, or registration support operations
Previous experience in a technical support, client onboarding, or operations role in healthcare or technology is a plus
Deep technical credentials such as engineering or coding are not required

Benefits

Comp & perks

Opportunity to help build a net-new function at Rightway and define how technical implementation work gets done as the team scales
Exposure to a broad cross-section of Rightway's internal systems, client configurations, and implementation workflows
Career development pathways into Technical Operations leadership, Product Management, or Implementation Management
Equal Opportunity Employer and inclusive culture