Client Success Associate, Navigation

Rightway

Client Success Associate serving as primary contact for clients and resolving operational healthcare issues. Engaging resources and driving solutions in a fast-paced environment to guarantee client satisfaction.

Posted 7/27/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $64,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Issue Tracking and Resolution – Engaging internal departments/tools and client resources, such as submitting data analytic tickets and analyzing prebuilt reporting dashboards, to resolve outstanding operational issues, while providing meaningful updates to the client.
Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcomes.
Engaging Appropriate Resources—Discuss information at varying degrees of complexity and at varying stages of progression, and engage internal or client resources that are best appropriate to drive issue resolution.
Work Within Deadlines and Client Guarantees – Drive to resolution promptly and ensure all Client Performance Guarantees are met.

Requirements

What you’ll need

A bachelor's degree is required.
A minimum of 3 years of work experience. Experience in healthcare is a plus.
Excellent organizational and time management skills.
Excellent written and verbal communication skills.
Working knowledge of Excel and other Microsoft Office applications.
Ability to analyze, interpret, and develop solutions effectively.
Ability to work independently within a fast-paced environment with quick turnarounds.
Strong attention to detail and follow-through.

Benefits

Comp & perks

bonuses
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