Client Success Manager – Navigation

Rightway

Client Success Manager managing client relationships and ensuring exceptional service in healthcare technology business. Leading strategic account initiatives and enhancing overall client satisfaction.

Posted 7/27/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for owning the overall client relationship.
Establish and maintain long-lasting relationships with clients, acting as their trusted advisor.
Serve as the initial point of contact for day-to-day client-related inquiries from both external stakeholders and internal teams.
Embrace a proactive and strategic approach to develop insightful relationships with clients and their stakeholders.
Monitor client health and make data driven decisions that support strategic account planning and identify growth opportunities.
Identify trends and generate insights to formulate innovative solutions aimed at driving value, resolving issues and implementing preventive measures.
Manage the end-to-end renewal process and identify opportunities for upselling and cross-selling additional services to enhance the client experience and support growth goals.
Work cross-functionally with Sales, Implementation, Product, Marketing, Analytics and Support teams to ensure a unified approach to client success.
Address and resolve client concerns, working closely with internal teams to ensure timely resolution.
Demonstrate a deep understanding of Rightway products and services, participating in client webinars, trainings, on-site events and other forums designed to educate employees on Rightway’s Navigation solutions.

Requirements

What you’ll need

A bachelor’s degree is required
3-5 years of direct client-facing experience, with a proven track record of growing client value over time
Have a background in healthcare technology, digital health, or the employer/health benefit industries
A self-starter comfortable with high levels of ambiguity and ability to thrive in rapidly changing high-growth environments
Ability to lead projects and influence others
Demonstrated ability to solve complex problems and manage simultaneous initiatives with varying timelines and complexity
Motivated, adaptable, results-oriented, and highly attentive to detail
Quick learner and a self-starter with strong organizational and time management skills
Thrive in fast paced, startup environments and aren’t afraid to roll up your sleeves and make things happen
Embrace and model the philosophy of Operational Excellence by continuously striving for improvements and optimizations across your book of business
Excellent communication and presentation skills; you’re an active listener who can break down complex ideas and tailor your message for diverse audiences at any level
Highly collaborative and excel at working cross-functionally, thinking critically about solutions and collaborating with leaders and teams to to address challenges and solve problems
Experience analyzing data to distill qualitative and quantitative insights, tell a story, and drive action.

Benefits

Comp & perks

bonuses
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