Client Success Manager, PBM

Rightway

Client Success Manager managing pharmacy benefits and client relationships for Rightway. Ensuring high-quality delivery and satisfaction while leading operational management and client initiatives.

Posted 5/22/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Own day-to-day operational management for an assigned book of PBM clients
Serve as the primary operational point of contact for all client inquiries
Co-lead and facilitate client meetings
Partner with the Implementation team during new client onboarding
Gather and manage all client requirements for the annual open enrollment cycle
Facilitate client-facing webinars, benefit fairs, and employee education sessions
Proactively identify operational trends and issues
Monitor and track all client deliverables against contractual obligations
Contribute to cross-functional initiatives focused on standardizing client operations
Support Rightway partners by interpreting plan design and resolving inquiries

Requirements

What you’ll need

Bachelor’s Degree Required
5-8 years in pharmacy operations
Solid client management skills
Pharmacy benefit knowledge
Effective & creative problem-solver
Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides)

Benefits

Comp & perks

Health insurance
Flexible working arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pharmacy operationsclient managementproblem-solvingopen enrollment managementrequirements gathering

Soft Skills

communicationfacilitationcreativityproactivity

Certifications

Bachelor’s Degree