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Rightway

Client Implementation Manager

Rightway

Implementation Manager at Rightway overseeing multiple client implementations and coordinating operational functions in the healthcare tech space.

Posted 5/18/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Oversee all aspects of multiple implementations as it relates to communication, coordination, set up and transition from implementation state to maintenance state.
  • Provides Sales and Client Success Support through the implementation process, with direct contact with client contacts and vendors.
  • Document business requirements, develop and oversee project plans, and implement change control procedures.
  • Document and report out critical milestones, opportunities, and overall client satisfaction with leadership.
  • Understand industry and market trends in the PBM and Navigation market space.
  • Serve as the primary point of contact for clients during the implementation phase, managing client expectations and providing regular updates on project status.
  • Conduct risk assessments and develop mitigation strategies to address potential project risks and issues.
  • Facilitate post-implementation reviews and lessons-learned sessions to identify areas for improvement and best practices.

Requirements

What you’ll need
  • Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or related field.
  • Proven experience (2 years) as a Project Manager, preferably in Pharmacy Benefit Management (PBM) or healthcare IT implementation.
  • Strong understanding of PBM industry practices, processes, and regulations.
  • Excellent project management skills with the ability to manage multiple projects simultaneously.
  • Ability to analyze, interpret, and organize information in a clear and concise manner.
  • Proficiency in project management tools and software (e.g., Smartsheet, Monday, Microsoft Project, JIRA, or similar).
  • Exceptional communication skills with the ability to effectively interact with clients, team members, and leadership.
  • Strong analytical and problem-solving abilities with a keen attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • PMP certification or similar project management certification is a plus.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development
  • Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
project managementrisk assessmentchange control proceduresbusiness requirements documentationproject planningdata analysisproblem-solvingclient satisfaction measurementimplementation managementprocess improvement
Soft Skills
communicationcoordinationclient managementteam collaborationattention to detailorganizational skillsanalytical thinkingindependenceleadershipadaptability
Certifications
PMP certificationproject management certification