Clinical Manager, Navigation Service Delivery
Rightway
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead, motivate, coach, and mentor your team of Clinical Health Guides to deliver world-class concierge-level clinical guidance in a care navigation contact center environment
- Support team with complex clinical navigations (member encounters) and offer clinical insight, guidance, and support
- Escalation management, including resolving member issues, root cause analysis, developing solutions, and communicating resolution plans to key stakeholders and clients as needed.
- Interview, hire, onboard, train, audit, and ensure team member adherence to Rightway care navigation model
- Assign, review, and monitor employee workload to ensure the timely and accurate completion of member interactions
- Perform daily, weekly, and monthly reviews of performance analytics to drive member experience, identify process improvements, and otherwise manage the business
- Develop, update, and maintain Standard Operating Procedures
- Develop evidence-based clinical protocols and workflows
- Serve as the internal primary clinical point of contact and subject matter expert for the organization
- Support new/renewing client launches
- Work collaboratively in cross-functional teams to drive operational and product improvements, growth, and efficiency
- Supports the client success team with client requests and needs requiring clinical expertise
- Supports the client success team, as needed, with client quarterly business reviews in providing clinical insights and impact for their population.
- Responsible for evaluating strategic clinical partner vendors as well as oversight and management of our clinical vendor partners.
Requirements
- Must have a Registered Nurse or Advanced Practice Registered Nurse active, valid license, and must have a multi-state/compact license
- Experience developing and executing on public health and/or population health strategies and programs
- Demonstrated and direct nurse management experience or equivalent experience required
- Disease Mgmt and/or Case Mgmt program experience is highly desirable
- Candidates must have at least 5 years of experience with direct patient care
- Strong and demonstrated coaching and mentoring skills with a passion for developing and growing team members
- High level of Emotional Intelligence (EQ)
- Growth-oriented, coachable with a focus on continued professional growth and development
- Requires a flexible work schedule, including evenings and weekends as needed
- Strong team-building, collaboration, and motivational skills
- Ability to effectively influence and communicate with all levels of the organization, with excellent written and verbal communication skills
- Builder and self-starter who is willing to develop SOPs, drive innovation, product recommendations, address operational gaps, and continuously look for ways to improve the business and member experience
- Highly organized, with experience in project management, creating roadmaps, and executing with accountability
- Ability to multitask in a fast-paced environment
- Requires experience managing data and deriving insights.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Registered NurseAdvanced Practice Registered Nursepublic health strategiespopulation health programsdisease managementcase managementperformance analyticsclinical protocolsStandard Operating Proceduresclinical navigation
Soft skills
coachingmentoringemotional intelligenceteam-buildingcollaborationcommunicationorganizational skillsproject managementinnovationmultitasking
Certifications
multi-state/compact nursing license