Client Implementation Manager
Rightway
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $125,000 per year
Job Level
JuniorMid-Level
Tech Stack
PMP
About the role
- Oversee all aspects of multiple implementations as it relates to communication, coordination, set up and transition from implementation state to maintenance state.
- Provides Sales and Client Success Support through the implementation process, with direct contact with client contacts and vendors.
- Document business requirements, develop and oversee project plans, and implement change control procedures.
- Document and report out critical milestones, opportunities, and overall client satisfaction with leadership.
- Understand industry and market trends in the PBM and Navigation market space.
- Serve as the primary point of contact for clients during the implementation phase, managing client expectations and providing regular updates on project status.
- Conduct risk assessments and develop mitigation strategies to address potential project risks and issues.
- Facilitate post-implementation reviews and lessons-learned sessions to identify areas for improvement and best practices.
Requirements
- Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or related field.
- Proven experience (2 years) as a Project Manager, preferably in Pharmacy Benefit Management (PBM) or healthcare IT implementation.
- Strong understanding of PBM industry practices, processes, and regulations.
- Excellent project management skills with the ability to manage multiple projects simultaneously.
- Ability to analyze, interpret, and organize information in a clear and concise manner.
- Proficiency in project management tools and software (e.g., Smartsheet, Monday, Microsoft Project, JIRA, or similar).
- Exceptional communication skills with the ability to effectively interact with clients, team members, and leadership.
- Strong analytical and problem-solving abilities with a keen attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- PMP certification or similar project management certification is a plus.
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrisk assessmentchange control proceduresbusiness requirements documentationproject planningclient satisfaction analysisimplementation managementdata analysisproblem-solvingattention to detail
Soft skills
communicationcoordinationclient interactionteam collaborationindependenceorganizational skillsleadershipadaptabilitytime managementanalytical thinking
Certifications
PMP certification