Enterprise Customer Success Manager
People.ai
PBM Client Success Associate
Rightway
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $85,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cyber Security
About the role
- Issue Tracking and Resolution – Engaging internal departments/tools and client resources, such as submitting data analytic tickets, pulling, and manipulating prebuilt reporting dashboards, to work on outstanding issues from start to resolution while providing routine updates to the client.
- Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcomes.
- Engaging Appropriate Resources—Discuss information at varying degrees of complexity and at varying stages of progression, and engage internal or client resources that are best appropriate to drive issue resolution.
- Work Within Deadlines and Client Guarantees – Drive to resolution promptly and ensure all Client Performance Guarantees are met.
Requirements
- A bachelor'''s degree and an active Pharmacy Technician Certification (CPhT) are preferred.
- A minimum of 3 years of PBM Account Management experience is preferred, or any combination of education and experience that would provide an equivalent background.
- Experience and knowledge in the PBM and/or healthcare field preferred.
- Excellent organizational and time management skills.
- Excellent verbal and written communication skills.
- Working knowledge of Excel and other Microsoft Office applications is preferred.
- Ability to analyze, interpret, and develop solutions effectively.
- Ability to work independently within a fast-paced environment with quick turnarounds.
- Minimal travel may be required.
