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Virtual Account Manager – Estate Agency Sales
Rightmove. Proactively contact a high-volume, existing account base to establish, build, and maintain relationships via phone and video (MS Teams) across the Scotland patch.
About the role
Key responsibilities & impact- Proactively contact a high-volume, existing account base to establish, build, and maintain relationships via phone and video (MS Teams) across the Scotland patch.
- Understand client needs, identify growth opportunities, and present and close with relevant and bespoke solutions.
- Interpret and explain partners’ performance data through storytelling to add value and demonstrate ROI.
- Achieve weekly KPIs and performance metrics relevant to business requirements, including telephone and virtual meetings, quarterly contact rate, revenue, and retention.
- Deliver new Rightmove initiatives and business campaigns to partners.
- Identify and conduct relevant product and service training with partners to support the relationship.
- Be the main point of contact to answer partner queries, resolve problems, and provide solutions.
- Record information in relevant databases and ensure CRMs are kept up to date.
- Liaise with internal teams to build strong internal relationships and deliver the best outcomes for partners.
- Regularly share learnings with colleagues and key internal stakeholders to enhance service and product offerings.
- Prepare and plan your partner base, including weekly priorities, retention strategies, and growth opportunities.
Requirements
What you’ll need- Consistently overachieves set B2B sales targets and business KPIs.
- Thrives in and contributes to a hardworking and dynamic team.
- Able to manage partner expectations and deliver excellent service.
- Demonstrates tenacity, resilience, and flexibility.
- Thrives on taking ownership and accountability for their account base and behaviours.
- Actively exhibits a growth mindset and a willingness to learn, develop, and respond to feedback.
- Has excellent verbal and written communication skills.
- Demonstrates strong planning and organisational skills.
- Has a “can-do” approach and a growth mindset.
Benefits
Comp & perks- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Hybrid working pattern with 2 days in the office.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B salesKPI achievementperformance data interpretationsolution presentationproduct trainingrelationship managementrevenue growthretention strategiesdata recordingCRM management
Soft Skills
communicationteam collaborationtenacityresilienceflexibilityownershipaccountabilitygrowth mindsetplanningorganizational skills