Rightmove

Backend Engineer

• Design, develop, and improve front-end applications using React, Typescript, Node/Express
• Contribute to backend development using Java 17+, Spring Boot, and Kafka to support features and integrations
• Collaborate with designers, product managers, and engineers to solve complex problems and deliver impactful features
• Lead technical discussions and architectural design alongside Principal Engineers and Architects
• Take ownership of end-to-end delivery, balancing feature work with technical debt and maintainability
• Write secure, well-tested, performant code with emphasis on TDD and automated testing
• Monitor, analyse, and improve application performance and user behaviour across front-end and back-end
• Mentor and coach less experienced engineers and foster knowledge sharing and growth within the team
• Contribute to wider engineering forums and initiatives across Rightmove

Senior Software Engineer II, Full Stack, React.js/Java

Customer Support

• Define and deliver a CX transformation roadmap combining operational excellence, digital innovation (including AI/self-service), and customer-centric design
• Monitor customer insight, competitor behaviour, technology trends, and industry benchmarks to evolve CX vision
• Introduce differentiated CX solutions to elevate service proposition and lead budgeting and forecasting for transformation efforts
• Design and implement an operating model to support CX strategy at scale; plan and manage change, assess impacts and risks, and manage training and stakeholder communications
• Build, mentor and retain a high-performing team, fostering a continuous learning and ownership culture
• Develop and manage KPIs (e.g., CSAT, NPS, time-to-value, resolution rate), map customer journeys, identify friction, and lead improvement initiatives
• Embed systems and processes to capture, analyse and act on customer feedback in real time and champion customer-centricity across functions
• Provide regular updates to executive stakeholders; collaborate with Product Development, Marketing, Sales and Operations; promptly escalate issues impacting strategy fulfilment

Director, Customer Experience Transformation

Engineering Manager

• Lead a team of data engineers and analytics engineers working on a modern GCP-based analytical Data & AI Platform
• Build a healthy, high-performing team and support career development through coaching, feedback, and mentoring
• Drive system and platform design decisions and contribute to Data and AI technical direction
• Collaborate with Data Science, AI, Data Analytics teams and Product Development squads across the business
• Ensure long-term health, maintainability, testing, observability, performance, and resilience of owned systems in production
• Partner with Product Managers to align priorities, capacity, and scope and create clear goals and realistic plans
• Monitor delivery flow, remove blockers, manage risks and improve team processes, quality, and velocity
• Lead hiring, onboarding, and growing diverse engineering talent; shape team structure and capabilities
• Represent the team in cross-functional planning and translate between technical and business contexts
• Report to the Head of Data Engineering and act as an engineering advocate and strategic partner to Product Managers

Data Engineering Manager

Compliance

• Operate within the first line of defence in a digital mortgage introduction environment, managing compliance risks and maintaining regulatory standards
• Provide practical guidance and hands-on support on FCA-regulated activity to business teams including sales, operations and product
• Build strong, collaborative relationships across the business to embed compliance into day-to-day activities
• Review and approve financial promotions, including content for social media and other digital channels
• Prepare Board and governance reports, providing senior leaders with insight into compliance performance, emerging risks and Consumer Duty outcomes
• Collaborate with external parties to support thematic reviews, audits and deep-dives and track completion of identified actions
• Conduct regular horizon scanning to identify emerging risks and potential business impacts
• Conduct policy gap analyses and process reviews, maintaining action trackers and asset libraries
• Work closely with lenders and brokers; attend governance meetings and review management information to ensure good customer outcomes
• Monitor Appointed Representative activity
• Provide practical compliance advice to colleagues on projects, initiatives and day-to-day queries
• Oversee the Training and Competence Scheme and monitor CPD progress
• Regularly review and update compliance training materials to align with current regulations
• Prepare and submit FCA RegData returns and manage Connect applications

Compliance Manager – Mortgages

Account Manager

• Meet partners face-to-face, deepen connections consultatively, and create opportunities for shared success
• Manage and develop a high volume portfolio of EA accounts approx. 120 branches (85-90% account management and 5-10% new business)
• Approach challenging conversations with confidence and empathy
• Use performance data and market trends to guide decisions and highlight growth opportunities
• Create account plans, deliver presentations, and run performance reviews
• Resolve queries quickly and effectively
• Work closely with internal teams to ensure smooth account management, accurate billing, and clear reporting
• Spot opportunities for bespoke campaigns and new tools and share ideas
• Report into the Area Director and collaborate with other Account Managers

People Operations

• Collaborate across the People Team and embed within business units to provide tailored support.
• Act as a trusted advisor to business leaders, guiding them on HR-related matters to align with objectives.
• Address and resolve employee concerns and conflicts, fostering a fair, positive, and inclusive workplace culture.
• Provide expert advice and manage HR processes like disciplinary, grievance, and appeal procedures.
• Coach and support managers to drive meaningful performance conversations.
• Analyse people data to uncover trends, inform decisions, and drive business outcomes.
• Ensure compliance with employment laws and stay up to date with best practices.
• Support change management initiatives, including restructures and future business needs.
• Lead and drive projects that impact the team and wider business, driving continuous improvement and proactive People Team involvement.

People Business Partner

• Develop new features and improvements using Java 17+, Spring Boot, Elasticsearch, Kafka, Gradle, Hibernate, Couchbase, SQL, and Docker
• Collaborate cross-functionally with internal teams and stakeholders to align on goals and requirements
• Take ownership of key technical decisions and end-to-end project delivery
• Balance feature development with technical debt, making thoughtful trade-offs based on timing and impact
• Ensure high-quality, secure, and extensible code that meets current and future needs
• Communicate effectively with stakeholders and third parties to align technical solutions with business objectives
• Advocate for emerging technologies that drive value and align with the company roadmap
• Mentor junior engineers and help foster a culture of growth, ownership, and continuous improvement

Senior Software Engineer I, Java

Product Manager

• Manage the ownership and monitoring of the products and functionality owned by the team through use of the objectives and KPIs you will define
• Create and validate business cases that underpin the product/initiative, with clear definition of opportunity, costs, and benefit
• Proactively contribute to initiatives that aim to improve our customer or consumer experience, both identifying your own contribution and supporting others in theirs
• Initiate and/or undertake any analysis to highlight any impacts to systems or business processes
• Take an active role in the experience discovery of initiatives and products, working closely with Product Designers and Researchers to define the approach
• Collaborates with user experience specialists and visual designers to re-work existing experiences, as well as creating new ones
• Spends time understanding what motivates our customers and ensuring they are up to date with industry insights
• Generates unique ideas, resourceful in identifying opportunities, and encourages innovation within the team
• Works with engineers and technical architects to understand technology limitations, recommendations and development options
• Accountable for requirements definition and delivery of solutions across your product/initiatives
• Maintain a backlog of improvements for your area, clearly describing how they support our overall business goals and work with the Senior Product Manager & Head of Product to prioritise these alongside the wider priorities for the domain and product function
• Work with Senior Product Manager & the Head of Product to help shape the strategic direction, vision and objectives for Search based on clear rational, analysis and insights
• Reports into a Senior Product Manager in the Consumer Domain (Explore & Find pillars)