Rightmove

Account Manager

• Proactively contact a high-volume, existing base of c.170 accounts across the West Midlands and Wales patch.
• Understand estate agent partner needs, identify growth opportunities, and present and close with relevant and bespoke solutions via phone and video (MS Teams).
• Interpret and explain partners’ performance data through storytelling to add value and demonstrate ROI.
• Achieve weekly KPIs and performance metrics relevant to business requirements, including telephone and virtual meetings, quarterly contact rate, revenue, and retention.
• Deliver new Rightmove initiatives and business campaigns to partners.
• Identify and conduct relevant product and service training with partners to support the relationship.
• Be the main point of contact to answer partner queries, resolve problems, and provide solutions.
• Record information in relevant databases and ensure CRMs are kept up to date.
• Liaise with internal teams to build strong internal relationships and deliver the best outcomes for partners.
• Regularly share learnings with colleagues and key internal stakeholders to enhance service and product offerings.
• Prepare and plan your partner base, including weekly priorities, retention strategies, and growth opportunities.