rightflow

Implementation and Success Manager

rightflow

full-time

Posted on:

Location Type: Hybrid

Location: Mannheim • Germany

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About the role

  • Own the onboarding process
  • Lead implementation workshops with customers to define goals, design workflows
  • Train and support end-users, build learning paths
  • Support customer growth
  • Help customers transition from old processes to digital workflows
  • Act as the interface between Sales, Support, and Product
  • Analyze and enhance onboarding process and internal playbooks

Requirements

  • 3–5 years of experience in change management, IT project management, or similar roles
  • A degree in Social Sciences, Economics, Organizational Psychology, or a related discipline
  • Additional training or certifications in Change Management, Organizational Development, or Agile Methods is a strong plus
  • Strong technical affinity and confidence in working with SaaS tools, data flows, and configuration-based software
  • Exceptional communication skills
  • High emotional intelligence
  • A love for structure, reliability, and collaboration
  • Language proficiency: German: C1 level or higher, English: B2 level or higher
Benefits
  • Opportunity to acquire shares
  • Full voting rights
  • Profit-sharing
  • Flexible hybrid setup
  • Annual summer retreat with family
  • High autonomy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementIT project managementSaaS toolsdata flowsconfiguration-based softwareAgile methods
Soft Skills
communication skillsemotional intelligencecollaborationorganizational skills
Certifications
Change Management certificationOrganizational Development certification