Implementation & Success Manager
rightflow
full-time
Posted on:
Location Type: Hybrid
Location: Mannheim • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ownership of the onboarding process and ongoing support for new clients
- Lead and facilitate implementation workshops with clients
- Train and support end users
- Foster customer growth by collecting feedback and coordinating solutions
- Analyze and optimize the onboarding process
- Actively contribute within a collaborative and innovative team
Requirements
- 3–5 years of experience in Change Management, IT project management, or similar roles
- Degree in social sciences, business, organizational psychology, or a related field
- Additional training or certifications in change management, organizational development, or agile methodologies
- Strong technical affinity and experience with SaaS tools, data flows, and configuration-based software
- High emotional intelligence and exceptional communication skills
- Passion for structure, reliability, and collaboration
Benefits
- Opportunity to acquire equity
- Full participation in decision-making
- Direct involvement in profit-sharing and strategic decisions
- High autonomy within a flexible hybrid setup
- Extensive professional development
- Support for personal growth goals
- Annual summer retreat
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Change ManagementIT project managementSaaS toolsdata flowsconfiguration-based softwareorganizational developmentagile methodologies
Soft skills
emotional intelligencecommunication skillscollaborationstructurereliability