RIEDEL Communications

SLA Renewals Manager

RIEDEL Communications

full-time

Posted on:

Location Type: Hybrid

Location: Wuppertal • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Commercially helping drive direct and indirect opportunities – maximizing the commercial outcome whilst delivering compelling commercial propositions to our customers.
  • Supporting global sales functions in defining the appropriate service offerings and pricing to respond to customer requirements.
  • Develop and implement an action plan specifying a strategy for increasing SLA sales revenue including a targeted account list.
  • Be able to sell both directly and in conjunction with channel partners (agents, distributors, system integrators and dealers).
  • Develop sales, marketing and support strategies with these partners.
  • Manage the implementation of these strategies.
  • Provide activity reports to the Executive Director of Customer Success and Sales on each account contacted, forecasted business and planned activity.
  • Lead customer negotiations across both commercial and contractual terms.
  • Develop appropriate relationships with various support departments in the company.

Requirements

  • Experience in commercial / financial / legal/ contract management
  • Ability to understand and draft SLA contractual clauses
  • Sales experience of negotiating complex and large service packages
  • Understanding of service organisations and industry standards
  • Highly competent with all Microsoft packages, with the ability to use complex formulas in Excel
  • Experience desirable using CRM systems, especially SalesForce.com
  • Articulate and well presented
  • Assertive but personable and able
  • Proactive
  • Polished communication skills both verbal and written
  • Excellent planning skills
  • Able to work flexible hours as deadlines require
Benefits
  • Life and Work balance through our flexible working time system including mobile working in a hybrid model
  • Career booster with numerous individual development and training opportunities
  • Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
  • We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract managementSLA contractual clausessales negotiationservice package salesMicrosoft ExcelCRM systemsSalesForce.com
Soft skills
articulateassertivepersonableproactivepolished communicationplanning skills