Contact Center Ride Success Agent

Ride Health

Ride Success Agent handling inbound/outbound calls for transportation scheduling. Work remotely, assisting elderly and medically challenged clients via a 24/7 contact center.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $18 per hourWebsite

About the role

Key responsibilities & impact

Scheduling transportation needs for passengers and clients
Transportation provider assistance calls
Outbound calls to passengers, client contacts, attending facilities
Chat monitoring and response
Use of our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Five9, Salesforce, and Zendesk to successfully complete trip requests.
This is a fully remote position in a high-volume contact center where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people.
This is a full time position that may include weekend and evening hours, depending on the shift.

Requirements

What you’ll need

High School Diploma, or equivalent
Communication skills that include empathy and understanding
Commitment to efficiently see tasks through to completion
Pride in your work to match company vision
Proven broadband Internet access (Minimum 100 Mbps download / 20 Mbps upload) with the ability to connect via ethernet cable
Private, dedicated, quiet work space free from distractions where you can work uninterrupted through the entirety of your shift
Understanding of basic computer troubleshooting
- **Shifts available:**
- Shifts are scheduled between **8:00 a.m. and 9:00 p.m. ET** and may include **daytime, evening, and weekend hours**.
- All shifts are subject to change based on business needs.
**NOTE: Candidates must have internet speed of 100 mbps and ability to hard-wire in via ethernet as needed**
**Competencies:**
- Fluency with standard business tools like MacBooks, Google Apps, and software-based telephone systems preferred
- Contact center or tech support experience encouraged
- Customer service experience dealing with customer issue management
- Thoroughness in following SOPs to complete tasks
- Ability to recognize trends and report to upper management
- Actively engage and collaborate in the work of a remote team

Benefits

Comp & perks

Competitive compensation $16 - $18 per hour plus a rich benefits offering
Career advancement opportunities
Fully remote - skip the commute
Paid Time Off
Medical, Dental, and Vision insurance - **Employee coverage 100% company paid!** Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility
Need to add dependents? We help with that too
TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided
Life insurance, short-term disability, long-term disability - again, all paid for by Ride Health
401k retirement savings plan with 4% fully vested employer match right out of the gate
Fully paid parental leave after 6 months of employment
And we're always looking to add more...**

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Transportation SchedulingBasic Computer TroubleshootingSOP ComplianceTrend Recognition

Soft Skills

EmpathyCommitment to Task CompletionCollaboration

Certifications

High School Diploma