Bilingual Workforce Solutions Specialist – Spécialiste I, Solutions de main-d'œuvre

Ricoh UK

Bilingual workforce investigations specialist supporting Ricoh’s workplace solutions across Canada and the United States. Conducting employee-relations investigations, coaching managers, and mitigating workplace risk.

Posted 8/19/2026full-timeToronto • 🇨🇦 CanadaJunior💰 CA$62,500 - CA$72,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong investigative skills and the ability to conduct impartial employee complaint investigations while ensuring compliance with applicable laws and organizational policies. Proficient in relationship building, coaching, and problem-solving to foster a positive workplace environment.

Highest-signal resume keywords

Bilingual In French And EnglishEmployee RelationsInvestigative SkillsCoaching And CounselingKnowledge Of Employment Laws

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Investigative DocumentationCase ManagementPolicy InterpretationConflict ResolutionConsultative Skills

Soft Skills

Verbal CommunicationWritten CommunicationCustomer ServiceJudgmentFlexibility

Tools & Technologies

Word ProcessingSpreadsheetsDatabases

Industry Keywords

Human ResourcesWorkplace ConcernsEmployee ComplaintsPolicy ViolationsCompliance

About the role

Key responsibilities & impact

Serve as the first point of contact for employees with workplace concerns.
Monitor various reporting methods and intakes.
Conduct timely, impartial, and well-documented investigations into employee complaints, policy violations, conduct issues, and alleged noncompliance.
Document investigation intake, interviews, evidence review, factual findings, analysis, and conclusions.
Own assigned investigations and monitor case status and progress in the case management system.
Interpret policies and procedures while working toward resolutions.
Facilitate collaborative problem-solving strategies to resolve complaints.
Influence, coach, and problem-solve to ensure consistent policy application and uniform employee treatment.
Ensure post-investigation actions are completed.
Provide ongoing feedback to the Manager II and/or Senior Director, Workforce Solutions.
Provide coaching and counseling on workplace issues, including performance management and terminations when necessary.
Handle certain administrative tasks as assigned.
Work primarily in an office environment with minimal physical effort.
Travel overnight approximately 10% of the time may be required.

Requirements

What you’ll need

Bachelor’s degree in related field preferred.
1 to 2 years overall Human Resource experience, including related school work, internships or work experience.
Proven track record of relationship building with both internal and external customers.
Must be fluently bilingual in French and English.
Strong verbal and written communication skills.
Exemplary customer service skills.
Consideration and discretion to evaluate and resolve issues in the best interest of the organization and employees.
Good judgment and flexibility to balance legal risk and business needs.
Basic consultative skills and ability to coach others to resolve people issues.
Ability to manage multiple deadlines and employee relations issues.
Tact, timeliness, and political savvy when dealing with employees and managers.
Ability to confront and influence others.
Ability to handle interpersonal conflict, stressful work conditions, and rejection in a mature, problem-solving, solution-oriented manner.
Ability to interpret verbal and non-verbal behavior and understand employee perceptions, needs, and differences.
Demonstrated independent judgment and sound, justifiable decision-making.
Excellent oral communication skills.
Solid knowledge of personal computers, word processing, spreadsheets, and databases.
Knowledge of applicable federal, state, and local laws and regulations.

Benefits

Comp & perks

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Ricoh Canada’s Retirement plan with company matching contributions.
Team member tuition assistance programs.
Paid vacation time.
Paid holidays annually.
Other benefits supporting health, wellness, and ongoing personal and professional development.