Customer Operations Specialist I

Ricoh UK

Ricoh Canada customer operations specialist delivering managed document services and fleet optimization in Ottawa. Managing SLAs, KPIs, consumables, asset reporting, and customer service improvements at client sites.

Posted 8/14/2026full-timeOttawa • 🇨🇦 CanadaJuniorMid-Level💰 CA$51,000 - CA$52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Managed Document Services, including fleet optimization, service level agreement compliance, and customer satisfaction management. Proficient in data analysis and reporting, with strong communication skills in both French and English.

Highest-signal resume keywords

Managed Document ServicesFleet Optimization AnalysisKPI Reporting and Trend AnalysisMicrosoft Office ProficiencyBilingual Communication (French and English)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fleet ManagementData Collection and ValidationOperational Improvement RecommendationsSolution DesignProcess Documentation

Soft Skills

Excellent Communication SkillsSelf-Directed Work EthicProfessional Business Communication

Tools & Technologies

Microsoft Excel

Certifications & Qualifications

Industry-Related Training and Certifications

Industry Keywords

Service Level AgreementsCustomer SatisfactionConsumables Inventory ManagementRicoh Vertical Solutions

About the role

Key responsibilities & impact

Deliver Ricoh Managed Document Services according to client contracts, SLAs, and Statements of Work through on-site presence at named customer sites.
Provide fleet optimization analysis and recommendations for technology utilization and continuous improvement.
Assist in designing and documenting customer-environment processes and procedures.
Assist with solution design and provide consultative input and analysis based on client best practices and standards.
Manage fleet services, consumables, escalations, asset reporting, SLA compliance, data collection, and validation.
Maintain customer satisfaction at agreed levels.
Collect, analyze, and report KPIs; provide trend analysis and operational improvement recommendations.
Deliver agreed service levels and work with the customer Help Desk to manage service issues and escalations.
Monitor and manage consumables inventory.
Maintain working knowledge of Ricoh vertical solutions, products, and software offerings.
Assist with quarterly account reviews as required.

Requirements

What you’ll need

Minimum 2 years of experience in an administrative role.
Industry-related training and recognized certifications.
Post-secondary education, including undergraduate, tech degree, diploma, or certificates.
Must be able to communicate in French and English.
Access to a vehicle is preferred for occasional client site meetings.
Excellent communication skills and ability to conduct professional business communications.
Proficiency in Microsoft Office applications, with demonstrated Excel skills.
Self-directed ability to work independently.
Ability to present a professional image to customers and vendors.

Benefits

Comp & perks

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Ricoh Canada Retirement plan with company matching contributions.
Team member tuition assistance programs.
Paid vacation time.
Paid holidays annually.
Other benefits supporting health, wellness, and ongoing personal and professional development.