Field Representative II, Field Services Support

Ricoh UK

Field Representative II services and repairs company products at customer locations within specific geographic areas. Engages with customers ensuring satisfaction while managing territory and inventory.

Posted 7/1/2026full-timeRemote • Maryland • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area.
Achieves expected productivity levels associated with assigned workload and level of experience.
Manages territory, inventory, and customer relationships.
Demonstrates excellent technical and customer relation skills.
Actively drives revenue generating opportunities through supply leads, contract sales, and equipment and print assessment leads.
Completes technical training on new equipment as assigned.
Interacts with external customers to determine service needs on equipment and ensures overall high level of customer satisfaction with the service performed.
Provides technical assistance to less experienced technicians.
Responsible for maintaining a "car stock" inventory.

Requirements

What you’ll need

Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business.
Requires a strong working knowledge of electro-mechanical devices, electrical circuitry, electronics and varying levels of digital competency.
Possesses a methodical approach to resolving problems.
Possesses strong interpersonal and verbal communications skills.
Possesses excellent customer service skills including ability to follow up to ensure closure of issues.
Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications.

Benefits

Comp & perks

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electro-Mechanical DevicesElectrical CircuitryDigital CompetencyTechnical Problem SolvingTechnical Manual Comprehension

Soft Skills

Interpersonal SkillsVerbal Communication SkillsCustomer Relationship Management

Certifications

Valid State Driver's License