Senior Field Representative, Field Services Support

Ricoh UK

Senior Field Representative in Field Services Support repairing office equipment at customer locations. Managing customer relationships and providing technical support with a focus on revenue generation.

Posted 6/30/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area.
May be viewed as specialist on certain products.
Specializes in the servicing and repair of a core set of highly complex office products.
Manages territory, inventory, and customer relationships.
Provides 2nd level technical support to other technicians.
Achieves expected productivity levels associated with assigned workload and level of experience.
Actively drives revenue generating opportunities through supply leads, contract sales, etc.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Conducts OJT for new and experienced technicians as required.
Conducts technical seminars as required.
Assumes responsibilities of Field Technology Service Manager as required.

Requirements

What you’ll need

Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
Requires an excellent working knowledge of electro-mechanical devices and electronics.
Requires expert knowledge of assigned equipment.
Skilled methodical approach to resolving problems.
Possesses strong interpersonal and verbal communications skills.
Excellent customer service skills including ability to follow up to ensure closure of issues.
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.

Benefits

Comp & perks

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Servicing Office EquipmentTroubleshootingRepairing Electro-Mechanical DevicesTechnical SupportReading Technical Manuals

Soft Skills

Strong Interpersonal SkillsVerbal Communication SkillsCustomer Service SkillsProblem-Solving Approach

Certifications

Industry Certification