Senior Program Manager, Operations – PS

Ricoh UK

Senior Program Manager overseeing IT solutions for Professional Services at Ricoh. Collaborating with cross-functional teams to enhance operational efficiency and customer experience in Sacramento.

Posted 6/17/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $84,000 - $100,000 per yearWebsite

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Hard Skills

operational managementProfessional Services salesprocess improvementsutilization analysisperformance monitoringworkflow developmentcustomer experience enhancementtraining coordinationsales documentation managementRicoh Methodology Framework

Soft Skills

collaborationcoachingleadershipcommunicationrelationship managementmotivational skillsanalytical skillsproblem-solvingorganizational skillsteam development

Tools & Technologies

PC applicationsStatements of Work (SOW)vendor quotessales documentationField Operations training systemsEnterprise Services systemsprocess improvement toolsperformance analysis toolscustomer relationship management (CRM)business workflow systems

Certifications & Qualifications

Bachelor’s degreevalid driver’s license

Industry Keywords

Professional Servicesoperational efficiencycustomer experiencesales processutilization goalsbusiness workflowscross-functional collaborationperformance objectivescontinuous developmentprint organization

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Partner with the Director of PS Operations to analyze, plan, implement, and govern systems and processes aligned with organizational strategy.
Collaborate with Managers of Professional Services (MPPS) to plan, coach, advise, and evaluate progress toward individual and team utilization and profitability goals.
Ensure adherence to Ricoh Methodology Framework (RMF).
Manage Statements of Work (SOW), one-off agreements, vendor quotes, and other sales documentation required to support the sales process.
Develop and execute process improvements that enhance the customer experience across the sale and delivery lifecycle.
Collaborate cross-functionally with Enterprise Services to leverage systems and processes that improve efficiency and effectiveness within the Print organization.
Maintain strong working relationships with TS and PPSC to ensure operational efficiency in supporting print customers.
Lead, motivate, coach, and advise the MPPS team, fostering a positive culture while driving achievement of performance objectives.
Monitor and support Field Operations training initiatives to ensure continuous development of technical and business skills; partner with PPBG on training coordination.
Drive improvements in total and billable utilization for Field Operations resources.
Identify process improvement opportunities and partner with the Director of PS Operations to develop future-state business workflows.
Communicate clearly with field teams regarding issues, solutions, and process enhancements.
Analyze monthly activity and performance results; provide insights and guidance to the MPPS team on Professional Services performance.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required.
Minimum of 4–6 years of operational management experience.
Minimum of 7 years of Professional Services sales and operations experience.
Proficiency with PC applications required.
Valid driver’s license and minimum auto insurance coverage in accordance with company policy required.

Benefits

Comp & perks

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.