Bilingual Workforce Solutions Specialist

Workforce Solutions Specialist at Ricoh conducting investigations into workplace concerns and employee relations in Canada and the United States.

Posted 6/11/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-Level💰 CA$62,500 - CA$72,500 per yearWebsite

Key responsibilities & impact

First point of contact for employees with workplace concerns.
Monitor various reporting methods and intakes.
Conducts timely, impartial, and well‑documented investigations into all work‑related concerns, including but not limited to employee complaints, policy violations, conduct issues, and alleged noncompliance.
Thoroughly documents all aspects of investigations, including intake, interviews, evidence review, factual findings, analysis, and conclusions.
Owns assigned investigations and monitors case status and progress within the case management system.
Interprets policies and procedures while working toward a resolution.
Facilitates collaborative problem solving strategies to resolve complaints.
Provides on-going feedback to Manager II, Workforce Solutions and/or Senior Director, Workforce Solutions on issues.

What you’ll need

Bachelor’s degree in related field preferred.
1 to 2 years overall Human Resource experience including related school work, internships or work experience.
Must have a proven track record of relationship building with both internal and external customers.
Must be fluently bilingual in French and English.
Strong verbal and written communication skills, exemplary customer service skills.
Good judgment and flexibility in order to assist the company in making decisions that balance legal risk and business needs.
Requires solid knowledge of personal computer (word processing, spreadsheets and use of data bases) for compiling reports, statistical data, composing memoranda and other similar documents.
Knowledge of applicable federal, state and local laws and regulations.

Comp & perks

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

investigationdocumentationcase managementpolicy interpretationproblem solvingreport compilationstatistical analysis

Soft Skills

relationship buildingcommunicationcustomer servicejudgmentflexibility