Strategic Accounts Manager
PCS Retirement
Senior Receptionist – Switchboard Operator
Ricoh UK
full-time
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteJob Level
Senior
About the role
- Greet visitors, issue Visitor Badges, and assign wireless network accounts as needed.
- Activate temporary access badges for employees with lost or malfunctioning badges.
- Answer and route global calls, including confidential inquiries, using the company-wide switchboard.
- Prioritize and escalate customer service issues appropriately.
- Maintain and update company phone and speed dial lists.
- Train backup personnel and provide guidance on policies and procedures.
- Notify employees of inbound deliveries or redirect to the Mail Room.
- Provide light administrative support (e.g., issuing access cards, scheduling meeting rooms, compiling materials).
- Proactively seek additional tasks during downtime.
- Follow up on loaned access cards and coordinate with Security for unreturned items.
- Build professional relationships with internal teams and customers.
- Maintain a clean and organized reception area.
- Perform other duties as assigned by the Site Manager.
Requirements
- High school diploma required.
- Experience in a headquarters environment preferred.
- 8+ years of receptionist experience in a busy switchboard setting preferred.
- Typing speed of 40 WPM.
- Flexibility to work shifts between 7:00 AM and 5:00 PM (standard 8-hour shift).
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Proficiency in PC usage and basic clerical tasks.
- Ability to manage high-volume telephone calls.
- Strong organizational and judgment skills.
