Administrator, Order Support
Ricoh UK
full-time
Posted on:
Location Type: Hybrid
Location: Duluth • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $24 per hour
Job Level
Mid-LevelSenior
Tech Stack
Oracle
About the role
- Receive and process sales orders, ensuring accuracy and completeness of data and documentation.
- Validate pricing, product details, and contract terms; follow up on modifications to maintain billing accuracy.
- Maximize order processing efficiency to meet delivery and invoicing timelines.
- Monitor and manage orders in Oracle from booking through delivery, invoicing, and funding.
- Provide status updates to Sales and run/reconcile Order Management reports.
- Act as liaison for funding questions and lease escalations; resolve invoicing disputes and initiate credit memos as needed.
- Ensure all transactions are billable and fundable prior to installation.
- Collaborate with internal teams to prevent delays and mitigate month-to-month order roll.
- Assist with training new employees and support team members with complex orders.
- Perform other duties as assigned.
Requirements
- Associate degree or equivalent business experience required; bachelor’s degree preferred.
- 3–5 years of experience in sales support, customer service, operations, or finance.
- Experience managing multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word); advanced Excel skills preferred.
- Strong organizational, analytical, and communication skills.
- Ability to work collaboratively with Sales and cross-functional teams.
- Oracle experience preferred.
- Accurate typing and data entry skills.
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryorder processingbilling accuracyreport reconciliationsales supportcustomer serviceoperationsfinanceadvanced Excel
Soft skills
organizational skillsanalytical skillscommunication skillscollaborationproblem-solving
Certifications
Associate degreeBachelor's degree