Forward Deployed Engineer

Ribbon

Forward Deployed Engineer configuring AI recruiting solutions for clients at Ribbon. Working closely with customers to optimize their hiring processes and integrate technology effectively.

Posted 7/20/2026full-timeToronto • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical implementation and customer onboarding, with a strong focus on ATS integrations, APIs, and software troubleshooting. Capable of managing multiple projects while effectively communicating technical concepts to diverse stakeholders.

Highest-signal resume keywords

Technical ImplementationATS IntegrationsAPI ManagementJavaScriptCustomer-Facing Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringSolutions EngineeringTechnical SupportData MappingSaaS ImplementationREST APIsSQLTypeScriptJavaScriptTechnical Troubleshooting

Soft Skills

OrganizedProactiveCuriousResourcefulClear Communication

Tools & Technologies

GreenhouseLeverAshbyWorkableICIMSWorkdayUKG

Industry Keywords

Customer SuccessImplementation WorkflowsInterview FlowsScoring CriteriaData Flows

Tech Stack

Tools & technologies

JavaScriptPythonSQLTypeScript

About the role

Key responsibilities & impact

Own technical implementation for customers, from onboarding and configuration through launch and ongoing optimization.
Understand each customer’s hiring process, workflows, systems, and success metrics to help tailor Ribbon to their needs.
Configure customer environments, interview flows, scoring criteria, integrations, reporting, and launch plans.
Troubleshoot customer issues, investigate bugs, document edge cases, and work closely with Engineering to resolve problems quickly.
Partner with Customer Success, Sales, Product, and Engineering to improve implementations, share customer insights, and turn repeatable needs into scalable solutions.

Requirements

What you’ll need

Has 1+ years of experience in software engineering, solutions engineering, implementation, technical support, or a similar technical customer-facing role.
Is comfortable working with APIs, integrations, data flows, technical troubleshooting, and software implementation workflows.
Has experience with, or strong interest in learning, ATS integrations, webhooks, data mapping, and SaaS implementation.
Has any experience with ATS integrations, including building, implementing, supporting, or troubleshooting systems like Greenhouse, Lever, Ashby, Workable, iCIMS, Workday, UKG, or similar platforms.
Can quickly understand how different ATS platforms are structured, including workflows, fields, statuses, and candidate data mapping.
Has experience with, or strong interest in, JavaScript, TypeScript, Python, SQL, REST APIs, or similar technical tools.
Enjoys working directly with customers and can explain technical concepts clearly to technical and non-technical stakeholders.
Is organized, proactive, and able to manage multiple customer projects, requirements, timelines, and follow-ups.
Is curious, resourceful, and excited to solve ambiguous customer problems in a fast-moving startup environment.

Benefits

Comp & perks

Competitive salary + meaningful equity.
Direct customer impact.
Cutting-edge tech.
High-growth environment.
Health & wellness stipend.
Annual international offsite.
Team lunches & meetups in Toronto.