Customer Success Manager

Ribbon

Customer Success Manager guiding post-sale customer journey for Ribbon's AI hiring solution. Fostering customer relationships and driving adoption in a hybrid working environment.

Posted 7/17/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full post-sale customer journey, focusing on onboarding, adoption, and renewal processes. Proven ability to build strong relationships, drive product adoption, and proactively identify growth opportunities while ensuring customer satisfaction.

Highest-signal resume keywords

B2B SaaS Customer SuccessAccount ManagementImplementation ExperienceCustomer Relationship BuildingProactive Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Clear CommunicationOrganizational SkillsCommercial MindsetCustomer Advocacy

Industry Keywords

Post-Sale Customer JourneyProduct AdoptionAccount Health MonitoringCustomer Sentiment AnalysisRenewal Management

About the role

Key responsibilities & impact

Own the full post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion.
Help customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics.
Drive product adoption through training, best practices, regular check-ins, and clear plans that help customers get measurable value.
Monitor account health, usage, feedback, and customer sentiment to proactively identify risks, resolve issues, and uncover growth opportunities.
Partner closely with Sales, Product, and internal teams to support renewals, share customer insights, and improve the overall customer experience.

Requirements

What you’ll need

Has 3+ years of B2B SaaS customer success, account management, implementation, or similar customer-facing experience.
Builds strong, trusted relationships with customers and understands how to support both executives and day-to-day users.
Communicates clearly, follows through consistently, and can turn customer needs or problems into clear next steps.
Is highly organized and able to manage multiple accounts, projects, timelines, risks, and follow-ups without dropping the ball.
Is proactive, commercially minded, and motivated to drive renewals, expansion, retention, and long-term customer value.

Benefits

Comp & perks

Competitive salary + meaningful equity.
Direct customer impact.
Cutting-edge tech.
High-growth environment.
Health & wellness stipend.
Annual international offsite.
Team lunches & meetups in Toronto.