Civil Engineer, Civil Engineering Technician – Senior Application Consultant, RIB 4.0 Expertise

RIB Software

Senior RIB 4.0 support engineer solving complex customer issues for a construction software provider. Improving products, processes, and services through technical expertise and customer feedback.

Posted 9/7/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in RIB 4.0 and a strong understanding of construction processes, with the ability to analyze and resolve complex technical inquiries while ensuring high customer satisfaction. Proficient in cross-functional collaboration and knowledge sharing to enhance service and support processes.

Highest-signal resume keywords

RIB 4.0 ExpertiseAnalytical Problem-SolvingCustomer FocusCross-Functional CollaborationGerman Language Skills (C1)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportDatabase UnderstandingSystem Process AnalysisError AnalysisSoftware Defect DocumentationData Exchange Formats (JSON, XML)Solution DevelopmentKnowledge Base Creation

Soft Skills

Communication SkillsKnowledge SharingIndependent WorkStructured Approach

Industry Keywords

Construction ProcessesService Level ComplianceTechnical SupportEscalation Management

About the role

Key responsibilities & impact

Analyze and resolve complex application-related, technical, and subject-matter inquiries concerning RIB 4.0
Coordinate the expert team comprising Support, Product Management, and Development through to solution delivery
Ensure high customer satisfaction through expert, solution-oriented support
Ensure compliance with defined service levels and quality standards
Analyze errors, investigate root causes, and develop sustainable solutions
Analyze root causes across system, process, and application levels
Identify, reproduce, and systematically document software defects
Implement long-term measures to prevent recurring issues
Prepare and communicate customer feedback and support insights to Product Management and Development
Help shape and continuously improve service and support processes
Build, maintain, and expand support expertise
Create and maintain knowledge-base articles, solution documentation, and best practices
Promote knowledge sharing and provide technical support to Support Engineers on complex issues
Contribute to the further development of products, processes, and services
Work closely with Product Management and Development

Requirements

What you’ll need

Successfully completed degree in Business Informatics, Computer Science, Civil Engineering, or a comparable qualification
Very good user knowledge of RIB 4.0
Sound understanding of construction processes and their representation in the system
In-depth technical understanding of databases, interfaces, and system processes
Strong analytical and problem-solving skills
Strong customer focus and communication skills
Experience in escalation management and cross-functional collaboration
Ability to share knowledge and provide technical support to colleagues
Independent, structured, and responsible approach to work
Very good German language skills (at least C1 level)
At least good English language skills (B2 level)
Several years of experience in software or application support is an advantage
Knowledge of data exchange formats such as JSON and XML is an advantage

Benefits

Comp & perks

Permanent employment contract
Trust-based working hours
Flexible working hours (flexitime)
Workation opportunities
Option to work in a hybrid or fully remote arrangement
Health management services (maternity protection advice, medical consultations, and subsidies for computer glasses)
Bonuses for weddings, births, and company anniversaries
Schneider Electric employee share ownership program
Digital infrastructure
Company bike leasing (JobRad)
Company electric vehicle, depending on the role
Monthly breakfast at all locations
Free parking, walkable dining options, and EV charging stations, depending on the location
Individual development opportunities as well as team- and role-based training
National and international career opportunities within the RIB Group and Schneider Electric Group
Company ideas management program and opportunities to help shape the organization
Free beverages and fresh fruit
Employee discounts (Corporate Benefits)
Company doctor and eye examinations
Regular employee events (team events, summer party, and Christmas party)
Individual onboarding, organized networking, and a two-day Newcomer Event in Stuttgart