HR Shared Services Center Coordinator

Riachuelo

Coordenador de operações de RH em CSC para a Riachuelo, liderando execução em várias unidades e mantendo padrões operacionais.

Posted 5/25/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate the HR Shared Services Center (SSC) satellite stations across all company sites, ensuring uniform execution, consistent service delivery, and adherence to defined operational standards;
Serve as the link between HR operational strategy and local execution, ensuring guidelines, workflows and service level agreements (SLAs) are properly applied;
Monitor service quality, demand volumes, deadlines and the recurrence of errors or rework, proposing operational adjustments when necessary;
Lead, develop and engage teams at the SSC satellite stations, promoting alignment, clarity of roles and service focus;
Ensure appropriate staffing levels, work schedules and operational coverage according to the criticality of each site;
Support the technical and behavioral development of the team, in partnership with HR leadership;
Ensure SSC operational processes are executed in a standardized manner across factories, distribution centers, stores, call center and corporate office;
Identify execution deviations, operational risks and improvement opportunities, working jointly with the HR Operations Management team;
Support the rollout of centrally defined operational changes, ensuring correct implementation at the sites;
Act as the primary operational liaison between the HR SSC and site managers;
Manage expectations, resolve operational issues and communicate clearly about deadlines, responsibilities and the SSC’s scope of action.

Requirements

What you’ll need

Bachelor’s degree (Business Administration, Psychology, Human Resources or related fields);
Previous experience in HR Shared Services Center, HR operations or large-scale service delivery;
Experience in geographically distributed operations with a high number of employees;
Ability to coordinate operations, manage teams and work in a matrixed environment;
Strong service orientation, organizational skills, communication and operational discipline;
Willingness to travel.

Benefits

Comp & perks

Health insurance;
Dental insurance;
Meal voucher or food allowance;
Telemedicine;
Gympass;
Partnership with Sesc;
Home office allowance;
Profit-sharing (PLR - Participation in Profits and Results);
Private pension plan;
Group life insurance;
Pharmacy partnership/discounts;
Educational partnerships;
Online learning platform;
Discounts at Riachuelo.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR operationsservice deliveryoperational standardsstaffing levelswork schedulesoperational processesexecution deviationsoperational risksimprovement opportunitiesservice level agreements

Soft Skills

team managementcommunicationorganizational skillsservice orientationoperational disciplineleadershipengagementcoordinationproblem-solvingclarity of roles

Certifications

Bachelor’s degree