Junior Human Resources Services Analyst

Riachuelo

First point of contact for compensation requests; responsible for operational processing, system entries and coordination with Legal and other stakeholders. Hybrid position based at the company headquarters in Butantã, São Paulo, requiring confidentiality and analytical skills.

Posted 5/18/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Act as the first point of contact for Compensation requests, triaging, responding to or directing inquiries, ensuring follow-up with the requester and adherence to service-level agreements (SLAs);
Escalate requests to higher levels when necessary and track responses, maintaining controls and providing final feedback to internal clients;
Receive, analyze and handle operational Compensation requests, documentation for Legal, transfer processes and other related matters, ensuring reliability in responses;
Perform operational routines such as system entries and approvals;
Assist in organizing processes and service workflows;
Handle matters with the utmost confidentiality;
Support job and salary structure activities, studies and demands within the Compensation Operations area.

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Human Resources, Psychology, Economics or related fields;
Organized, comfortable with systems and with an analytical profile to manage compensation processes;
Intermediate Excel;
Strong written communication skills and ability to serve internal customers;
Availability for a hybrid model with approximately 2 days per week onsite at Headquarters - Butantã – São Paulo/SP.

Benefits

Comp & perks

Medical insurance;
Dental insurance;
Meal or Food Voucher;
Telemedicine;
Gympass;
Sesc membership benefits;
Home office allowance;
Profit Sharing (PLR);
Private pension plan;
Group life insurance;
Pharmacy discount program;
Educational partnerships;
Online learning platform;
Discounts at Riachuelo.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ExcelCompensation analysisDocumentation handlingOperational routinesService-level agreements

Soft Skills

Organizational skillsAnalytical skillsWritten communicationCustomer serviceConfidentiality

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Human ResourcesBachelor’s degree in PsychologyBachelor’s degree in Economics