Riachuelo

Mid-Level Customer Experience Analyst

Riachuelo

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

Python

About the role

  • Analyze customer experience indicators (such as NPS), conducting deep-dive studies and correlations with business metrics
  • Structure and lead executive forums, preparing materials and presentations focused on decision-making
  • Automate data collection processes and develop Power BI dashboards for monitoring and governance of indicators
  • Identify opportunities to improve the customer journey and design action plans and transformation projects
  • Partner with product and project teams to support the development and evolution of digital platforms (with a focus on e-commerce)

Requirements

  • Advanced Excel
  • Advanced Power BI (data modeling, dashboard construction and storytelling)
  • PowerPoint (preparation of executive presentations)
  • Knowledge of Voice of the Customer (VoC) methodologies and user research
  • Previous experience in areas such as projects, management, customer service, or digital products
  • Knowledge of Python or other languages for automating analyses
  • Experience in data-driven environments and/or digital transformation
  • Understanding of e-commerce customer journeys
Benefits
  • Medical insurance
  • Dental insurance
  • Meal or food allowance
  • Telemedicine
  • Gympass
  • Sesc partnership
  • Home office allowance
  • PLR – Profit Sharing and Results
  • Private pension plan
  • Group life insurance
  • Pharmacy partnership/discounts
  • Educational partnerships
  • Online learning platform
  • Discounts at Riachuelo
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Advanced ExcelAdvanced Power BIPythondata modelingdashboard constructiondata collection automationuser researchdata analysisdigital transformatione-commerce
Soft Skills
leadershipcommunicationorganizationaldecision-makingpresentation skillscollaborationproblem-solvinganalytical thinkingcustomer journey improvementproject management