Mid-Level Customer Experience Analyst

Riachuelo

Analista Pleno de Experiência do Cliente para a Riachuelo, focando em métricas de negócio e transformação digital.

Posted 4/2/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Analyze customer experience indicators (such as NPS), conducting deep-dive studies and correlations with business metrics
Structure and lead executive forums, preparing materials and presentations focused on decision-making
Automate data collection processes and develop Power BI dashboards for monitoring and governance of indicators
Identify opportunities to improve the customer journey and design action plans and transformation projects
Partner with product and project teams to support the development and evolution of digital platforms (with a focus on e-commerce)

Requirements

What you’ll need

Advanced Excel
Advanced Power BI (data modeling, dashboard construction and storytelling)
PowerPoint (preparation of executive presentations)
Knowledge of Voice of the Customer (VoC) methodologies and user research
Previous experience in areas such as projects, management, customer service, or digital products
Knowledge of Python or other languages for automating analyses
Experience in data-driven environments and/or digital transformation
Understanding of e-commerce customer journeys

Benefits

Comp & perks

Medical insurance
Dental insurance
Meal or food allowance
Telemedicine
Gympass
Sesc partnership
Home office allowance
PLR – Profit Sharing and Results
Private pension plan
Group life insurance
Pharmacy partnership/discounts
Educational partnerships
Online learning platform
Discounts at Riachuelo

ATS Keywords

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Hard Skills & Tools

Advanced ExcelAdvanced Power BIPythondata modelingdashboard constructiondata collection automationuser researchdata analysisdigital transformatione-commerce

Soft Skills

leadershipcommunicationorganizationaldecision-makingpresentation skillscollaborationproblem-solvinganalytical thinkingcustomer journey improvementproject management